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- Tasks: Assist customers via phone and email while processing orders efficiently.
- Company: A friendly, family-owned business in Leicester with a supportive team.
- Benefits: Competitive salary, full-time hours, and a welcoming work environment.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and MS Office knowledge required.
The predicted salary is between 30000 - 42000 £ per year.
A family-owned business in Leicester is seeking an experienced Customer Service Advisor to join their team. The role involves general office duties, advising customers over the phone and via email, and ensuring orders are processed efficiently.
Ideal candidates will possess:
- Excellent communication skills
- MS Office knowledge
- A commitment to providing top-notch customer service
This is a full-time, permanent position with a competitive salary, depending on experience.
Customer Service Advisor — Fast-Paced Support & Orders in Leicester employer: Recruitment Helpline Ltd
Contact Detail:
Recruitment Helpline Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor — Fast-Paced Support & Orders in Leicester
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since this role is all about advising customers, try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Don’t forget to showcase your MS Office skills during the interview. Bring examples of how you've used these tools in previous roles to streamline processes or improve customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor — Fast-Paced Support & Orders in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about advising customers, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers over the phone and via email.
Tailor Your CV to the Role: We want to see how your experience aligns with the job description. Make sure to tailor your CV to showcase relevant experience in customer service and any specific duties that match what we're looking for in a Customer Service Advisor.
Highlight Your MS Office Knowledge: As part of the application, don’t forget to mention your proficiency in MS Office. We’re looking for someone who can handle general office duties efficiently, so let us know how you’ve used these tools in previous roles.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Recruitment Helpline Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the family-owned business. Understand their values, mission, and what sets them apart in the customer service industry. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled difficult situations. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate well over the phone and via email.
✨Familiarise Yourself with MS Office
Since the role requires MS Office knowledge, brush up on your skills, especially in Excel and Word. Be ready to discuss how you've used these tools in previous roles to manage orders or track customer interactions. If possible, mention any specific projects where you utilised these applications effectively.
✨Emphasise Your Commitment to Customer Service
Prepare to discuss what excellent customer service means to you. Think of instances where you went above and beyond for a customer. Highlight your dedication to ensuring customer satisfaction, as this aligns perfectly with the expectations for this role.