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- Tasks: Coordinate service activities and manage parts for smooth operations.
- Company: Established company in Gateshead with a focus on service excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in service coordination.
- Qualifications: Experience in service coordination and strong organisational skills required.
- Other info: Embrace company values and enjoy a collaborative workplace.
The predicted salary is between 28000 - 39200 £ per year.
An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead.
Job Type: Full-Time, Permanent
Location: Gateshead
Salary: £28,000 per annum depending on experience
Reports to: Lead Service Engineer
About the Role:
The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers. This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the company’s digital sales platforms.
Main Duties:
- Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentation.
- Handle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teams.
- Monitor on-time delivery of parts and inventory to support service operations.
- Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support.
- Assist in the management and growth of service contracts.
- Monitor overdue appointments through the customer portal and efficiently schedule, coordinate, and manage service appointments, work orders, and technician assignments.
- Maintain accurate and up-to-date customer portal data following onsite visits and internal engineering activities.
- Manage and maintain the supplier base, including supplier relationships, pricing negotiations, shipment tracking, discrepancy resolution, and processing returns or warranty parts.
- Manage inventory control processes within the ERP system, including product setup, stock monitoring, replenishment, and inventory reconciliation.
- Organise and coordinate domestic (UK) and international shipments, ensuring timely delivery and compliance with relevant logistics requirements.
- Collect and review technician timesheets and calculate service costs for customer billing and reporting.
- Ensure compliance with company policies, safety standards, and quality procedures related to parts handling and storage.
- Support the continuous improvement of online sales, parts supply, and service coordination processes.
- Ensure quality standards are consistently met to deliver the highest level of service to customers.
- Embrace and support company values.
Candidate Requirements:
- High school diploma or equivalent (associates degree or technical training preferred).
- 2+ years of experience in a service coordination, parts, logistics, or related role.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with inventory management systems, ERP software, or service management tools.
- Familiarity with basic digital marketing concepts, including online promotions, email communications, and customer engagement tools.
- Customer-focused mindset with strong problem-solving skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Attention to detail and accuracy in documentation and inventory control.
- Collaborative team player with the ability to work independently.
- Basic mechanical or technical understanding.
KPIs:
- 60-80% percentage of quotes converted into confirmed orders.
- Time to respond to portal messages < 24 hours (same business day ideal).
- Total revenue generated through digital online channels +20% Year on Year.
- Service online portal data accuracy.
- % of service jobs with all required parts available before scheduled start (Target: = 98%).
If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Service and Parts Coordinator in Gateshead employer: Recruitment Helpline Ltd
Contact Detail:
Recruitment Helpline Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Parts Coordinator in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service and parts coordination processes, and think about how your skills can contribute to their success. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Service and Parts Coordinator, you'll need to liaise with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our growth.
We think you need these skills to ace Service and Parts Coordinator in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service coordination and parts management. We want to see how your skills match the role, so don’t be shy about showcasing your organisational abilities and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service and Parts Coordinator role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Recruitment Helpline Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Service and Parts Coordinator. Brush up on your knowledge of inventory management systems and ERP software, as well as any relevant logistics processes. This will show that you're not just interested in the role, but that you’re prepared to hit the ground running.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples from your past experiences where you successfully managed multiple tasks or projects. Think about times when you coordinated service activities or handled parts orders efficiently. Concrete examples will help demonstrate your capability.
✨Communicate Clearly
Excellent communication is key for this position. During the interview, practice articulating your thoughts clearly and concisely. You might be asked how you would handle customer inquiries or liaise with suppliers, so prepare some scenarios to showcase your problem-solving skills and customer-focused mindset.
✨Embrace the Digital Side
Since the role involves managing online parts orders and supporting digital sales platforms, be prepared to discuss your familiarity with digital marketing concepts. Share any experience you have with online promotions or customer engagement tools, as this will highlight your ability to contribute to the company’s growth in the digital space.
