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- Tasks: Coordinate service activities and manage parts for smooth operations.
- Company: Established company in Gateshead with a focus on service excellence.
- Benefits: Competitive salary of £28,000, full-time role, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in service coordination.
- Qualifications: 2 years experience in service coordination and strong organisational skills.
- Other info: Supportive work environment with a commitment to equality in employment.
The predicted salary is between 24000 - 32000 £ per year.
An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead.
Job Type: Full-Time, Permanent
Location: Gateshead
Salary: £28,000 per annum depending on experience
Reports to: Lead Service Engineer
About the Role: The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers. This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the company’s digital sales platforms.
Main Duties:
- Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentation.
- Handle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teams.
- Monitor on-time delivery of parts and inventory to support service operations.
- Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support.
- Assist in the management and growth of service contracts.
- Monitor overdue appointments through the customer portal and efficiently schedule, coordinate, and manage service appointments, work orders, and technician assignments.
- Maintain accurate and up-to-date customer portal data following onsite visits and internal engineering activities.
- Manage and maintain the supplier base, including supplier relationships, pricing negotiations, shipment tracking, discrepancy resolution, and processing returns or warranty parts.
- Manage inventory control processes within the ERP system, including product setup, stock monitoring, replenishment, and inventory reconciliation.
- Organise and coordinate domestic (UK) and international shipments, ensuring timely delivery and compliance with relevant logistics requirements.
- Collect and review technician timesheets and calculate service costs for customer billing and reporting.
- Ensure compliance with company policies, safety standards, and quality procedures related to parts handling and storage.
- Support the continuous improvement of online sales, parts supply, and service coordination processes.
- Ensure quality standards are consistently met to deliver the highest level of service to customers.
- Embrace and support company values.
Candidate Requirements:
- High school diploma or equivalent (associates degree or technical training preferred).
- 2 years of experience in a service coordination, parts, logistics, or related role.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with inventory management systems, ERP software, or service management tools.
- Familiarity with basic digital marketing concepts, including online promotions, email communications, and customer engagement tools.
- Customer-focused mindset with strong problem-solving skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Attention to detail and accuracy in documentation and inventory control.
- Collaborative team player with the ability to work independently.
- Basic mechanical or technical understanding.
KPIs:
- 60-80% percentage of quotes converted into confirmed orders.
- Time to respond to portal messages.
- Total revenue generated through digital online channels.
- 20% Year on Year Service online portal data accuracy.
- % of service jobs with all required parts available before scheduled start (Target: = 98%).
If you feel that you have the relative skills/attributes to fulfil this role then please apply now! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Locations
Service and Parts Coordinator in Gateshead, North East employer: Recruitment Helpline Ltd
Contact Detail:
Recruitment Helpline Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Parts Coordinator in Gateshead, North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service and Parts Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service operations and think about how your skills can help improve their processes. This will show them you’re not just another candidate, but someone genuinely interested in contributing to their success.
✨Tip Number 3
Practice your communication skills! As a Service and Parts Coordinator, you’ll need to liaise with various stakeholders. Role-play common interview questions with a friend or family member to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Service and Parts Coordinator in Gateshead, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service coordination and parts management. We want to see how your skills match the role, so don’t be shy about showcasing your organisational abilities and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service and Parts Coordinator role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves liaising with technicians, suppliers, and customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Recruitment Helpline Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service coordination and parts management. Brush up on your knowledge of inventory systems and ERP software, as well as any relevant logistics processes. This will show that you're not just a good communicator but also someone who can handle the technical aspects of the role.
✨Show Off Your Organisational Skills
Prepare examples from your past experience where you've successfully managed multiple tasks or projects at once. Highlight how you kept everything organised and on track, especially in fast-paced environments. This will demonstrate that you have the strong organisational skills needed for the Service and Parts Coordinator position.
✨Communicate Clearly
Since this role involves liaising between technicians, suppliers, and customers, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where effective communication made a difference in your previous roles. This will help you stand out as a candidate who can foster strong relationships.
✨Embrace Digital Sales Knowledge
Familiarise yourself with basic digital marketing concepts and be ready to discuss how you can contribute to the growth of the company's online sales platforms. Bring ideas to the table about how to improve customer engagement through digital channels, showing that you're proactive and forward-thinking.
