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- Tasks: Be the friendly face for customers, handling inquiries and ensuring a smooth aftersales experience.
- Company: Join a family-owned business with over 120 years of history in Canterbury.
- Benefits: Enjoy 32 days holiday, competitive pay, bonuses, and a fun work environment.
- Why this job: Make a real difference in customer care while working in a supportive team.
- Qualifications: Great communication skills and a full, clean driver's licence are essential.
- Other info: Full training provided; perfect for those eager to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. You will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly. Working collaboratively in a small but efficient team, you will be handling a multitude of tasks throughout the day with professionalism and diligence and a keen eye for accuracy and detail.
From checking customers in, to arranging appointments, advising customers of additional repairs and invoicing, you will be organised in your approach to the working day to ensure each task is completed in full and to a high standard. Continuing to build a strong rapport with our existing and loyal customer base, you will also provide an exceptional experience for customers who are new to our business, ensuring excellence in customer care is the priority of your day.
Essential Skills Required:
- Excellent standards of customer service in person, on the phone and through digital communications
- A full, clean drivers licence
- Ability to listen carefully and follow instructions / processes
- Strong work ethic
- Strong focus on the tasks at hand to ensure a calm and controlled flow to the day
- Computer literacy and ability to learn new software and systems
- Good level of numeracy and literacy
- Ability to work independently and self-sufficiently (once fully trained)
- Ability to work collaboratively and effectively in a team
- Effective time management and ability to prioritise tasks
- Self-motivation to exceed departmental targets in sales and customer care
Preferred Skills Required:
- Experience in the Aftersales Automotive industry (full training will be provided)
As a small but hardworking team, we emphasise the need for the right attitude when applying for this role. If you are keen to learn, utilise your time at work productively and enjoy working collaboratively with others, we look forward to receiving your application.
Company Benefits:
- 32 days annual holiday (includes 8 bank holiday days) pro-rata for part time staff.
- Good rates of pay, with a supplement for night shifts
- Bonus scheme
- Welcome pack & company induction
- Uniform provided
- Discounted servicing & parts across the Group
- Company Pension
- Cycle to work scheme
- Annual staff social events
- Barretts Summer Ball (held every 2 years)
About The Company:
In 2022, they celebrated its 120th anniversary, as a family-owned & operated business. They are one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal and first-class customer service across Kent. They have evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas. They pride ourselves on customer service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff, that you can trust and rely on to guide you through seamlessly. The Company combines traditional values of the past, with the cars of today.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Aftersales Advisor in Canterbury employer: Recruitment Helpline Ltd
Contact Detail:
Recruitment Helpline Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Canterbury
✨Tip Number 1
First things first, make sure you know the company inside out. Check out their website and social media to get a feel for their culture and values. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
When you get that interview, don’t just prepare answers; think about questions too! Ask about their aftersales processes or how they maintain customer relationships. It shows you’re engaged and ready to contribute to their success.
✨Tip Number 3
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you stay calm under pressure and ensure you can communicate your skills effectively when it counts.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows you’re proactive and keen on the role. We can’t wait to see your application on our website!
We think you need these skills to ace Aftersales Advisor in Canterbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, whether it's face-to-face, over the phone, or through digital channels. We want to see how you can bring that helpful and welcoming manner to our team!
Keep It Organised: When writing your application, keep it neat and structured. We appreciate a clear layout that makes it easy for us to see your skills and experiences. Remember, attention to detail is key in this role!
Be Yourself: Let your personality shine through! We’re looking for someone who fits well with our team, so don’t be afraid to show us your enthusiasm and passion for the role. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Aftersales Advisor position. We can’t wait to hear from you!
How to prepare for a job interview at Recruitment Helpline Ltd
✨Show Your Customer Service Skills
As an Aftersales Advisor, you'll be the first point of contact for customers. Make sure to highlight your previous customer service experience during the interview. Share specific examples where you went above and beyond to help a customer, as this will demonstrate your ability to create a welcoming atmosphere.
✨Stay Calm Under Pressure
The role requires keeping calm while handling multiple tasks. Prepare for the interview by thinking of situations where you successfully managed stress or tight deadlines. Discuss how you prioritised tasks and maintained professionalism, as this will show your potential employer that you can handle the busy environment.
✨Demonstrate Teamwork
Since you'll be working in a small team, it's essential to convey your ability to collaborate effectively. Think of examples where you worked well with others to achieve a common goal. This will reassure the interviewer that you're a team player who values cooperation and communication.
✨Be Organised and Detail-Oriented
The job requires a keen eye for detail and strong organisational skills. Before the interview, prepare to discuss how you manage your time and keep track of tasks. You might want to mention any tools or methods you use to stay organised, as this will reflect your readiness to meet the high standards expected in the role.
