At a Glance
- Tasks: Coordinate customer service operations and ensure smooth communication between clients and engineers.
- Company: Join Arolite, a family-run business dedicated to reliable and sustainable service.
- Benefits: Enjoy a competitive salary, modern office, and supportive team culture.
- Other info: Flexible working hours with out-of-hours support on a rota basis.
- Why this job: Be part of a friendly team and make a real impact in a growing company.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 32850 - 40150 £ per year.
- Customer Service Coordinator
- Wellingborough
Are you organised, curious, and ready to be part of a friendly team in a growing, family-run business?
We’re looking for a Customer Service Coordinator to help keep our service operations running smoothly — you’ll be the link between our clients, engineers, and suppliers, making sure jobs progress efficiently from start to finish.
About Us
We're Arolite, a nationwide facilities partner helping commercial kitchens run reliably, efficiently and sustainably for some of the UK's best-known brands.
We are proudly family-run, purpose-driven and genuinely invested in the people who work here.
We have built a strong reputation over seventeen years, not just for the work we do but for the way we do it, with a national reach and a local heart, built on accountability rather than hierarchy.
About the Role
As a Customer Service Coordinator, you’ll play a key role in ensuring our clients receive a professional, responsive, and reliable service. Your responsibilities will include:
- Act as a first point of contact for clients, providing updates and responding to queries.
- Produce client estimates, source, and order spare parts, and liaise with suppliers.
- Proactively follow up on open jobs, ensuring progress through to completion.
- Allocate jobs to engineers and communicate requirements clearly.
- Schedule and coordinate planned maintenance visits.
- Support engineers with the information and resources they need to deliver an excellent service.
- Keep our systems up to date, maintaining accurate records and compliance.
- Produce and maintain client and internal reports.
- Support the wider service team with both routine and ad hoc tasks.
- Provide out of hours support for our clients during evenings and weekends on a rota basis. (Once trained this involves being available to take calls and action them remotely, you do not need to be desk based).
You don't need catering industry experience — we'll teach you what you need to know. A natural curiosity about how things work and excellent people skills will help you thrive.
- What You Will Bring
- Previous experience in a customer service, administrative or coordination role
- A methodical, organised approach with good attention to detail
- Strong written and verbal communication skills
- Comfortable using Office 365 and service management tools, and picking up new systems
- Able to juggle tasks, stay calm under pressure, and meet deadlines
- A team player who's ready to learn, adapt, and pitch in where needed
- Comfortable providing out of hours cover on a rota basis after training
- What You’ll Get in Return
- A varied and interesting role
- Supportive team environment with regular feedback
- Spacious, modern office with free parking
- Competitive salary
- Death in service cover
- An open, honest culture where your ideas are valued
- What We Value
- A learning mindset — willing to ask questions, make suggestions, and develop
- A focus on outcomes — solving problems, seeing the bigger picture, and delivering quality
- A team spirit — open communication, collaboration, and shared success
Customer Service Coordinator in Wellingborough employer: Recruitment Helpdesk
As an established charity based in Wellingborough, we pride ourselves on fostering a supportive and inclusive work culture that prioritises respect, trust, and accountability. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative environment where your contributions directly impact the lives of those we serve. Join us in making a meaningful difference while enjoying a fulfilling career dedicated to social change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Wellingborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruitment Helpdesk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruitment Helpdesk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruitment Helpdesk:Your cover letter is your chance to shine! Tell us why you want to work at Recruitment Helpdesk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruitment Helpdesk!
How to prepare for a job interview at Recruitment Helpdesk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
