Head of Serious Injury in North East

We are working with a respected client based near Durham for a Head of Serious Injury, on a full-time permanent basis. This is a senior leadership role within a specialist medico-legal services environment, responsible for leading the Serious Injury division.

What You Can Expect

• Salary £55\’000 – £65\’000 per annum depending on experience
• Hybrid working
• Private Medical Insurance and Medical Cash Plan
• 5% matched pension and 4x salary life assurance
• 23 days holiday, rising after length of service and Enhanced maternity pay

What You Will Be Doing

• A senior leadership role with ownership of a key specialist service line
• Accountability for departmental strategy, performance, and profitability
• Responsibility for regulatory compliance across complex medico-legal frameworks
• Close collaboration with Sales, Finance, IT, and Change teams
• Ownership of quality assurance, continuous improvement, and digitisation initiatives
• Direct influence on client satisfaction, expert performance, and service scalability
• Defining and delivering the Serious Injury departmental strategy
• Leading the end-to-end operational delivery of medico-legal reporting for serious injury cases
• Ensuring compliance with Civil Procedure Rules (CPR), GDPR, MedCo, and relevant industry standards
• Managing and developing client relationships, including governance meetings and escalation resolution
• Driving commercial growth, revenue performance, and profitability
• Owning quality assurance frameworks to improve report quality and reduce addenda rates
• Optimising case handling workflows to meet SLA, turnaround time, and service targets
• Managing departmental P&L, budgets, and cost control measures
• Developing and maintaining MI dashboards to provide operational and commercial transparency
• Championing digitisation, automation, and system improvements to support scalability
• Overseeing expert onboarding, validation, indemnity compliance, and ongoing performance
• Managing risk effectively and ensuring regulatory adherence at all times
• Fostering a culture of accountability, inclusivity, innovation, and continuous improvement

What We Are Looking For

• Proven operational leader and Strong stakeholder management
• High level of commercial awareness
• Data-driven decision-maker with experience using MI and KPIs
• Strong ethical standards with a commitment to confidentiality and professionalism
• Degree in Law, Healthcare, Business, or a related discipline would be disirable
• Minimum of three years\’ experience in a similar role

Recruitment Direct are working as an employment Business in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply