At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a well-established manufacturing business in north Herefordshire.
- Benefits: Earn up to £27,000 per year with in-house training and career progression.
- Other info: Fixed term contract with potential extension and a supportive team environment.
- Why this job: Make a real difference in customer service while gaining valuable experience.
- Qualifications: Experience in customer service or sales administration is a must.
The predicted salary is between 24300 - 29700 £ per year.
This is an excellent opportunity to join a well-established manufacturing business in north Herefordshire on a full-time, fixed-term contract basis supporting both customer service and administration activities. Acting as the key point of contact for customers, you will play an important role in ensuring orders are processed efficiently, customer queries are resolved promptly, and export documentation is completed accurately.
What You Can Expect
- Salary: up to £27,000 per annum
- Monday to Thursday (8am – 5pm) and Friday (8am – 2:30pm), (40 hours per week) with a 30-minute unpaid lunch
- Fixed Term Contract - 12 months with the potential to increase to 18 months
- In-house training and the encouragement to progress within the team
What You Will Be Doing
- Acting as the primary point of contact for customer enquiries and order-related communications
- Monitoring customer orders throughout the production and fulfilment process
- Providing regular updates to customers regarding order status and delivery schedules
- Reviewing daily order books and production schedules
- Ensuring customer orders contain all relevant information and documentation
- Maintaining and updating customer pricing information within company systems
- Preparing and processing export documentation and supporting international shipments
- Liaising with production, planning and logistics teams to resolve customer and order queries
What We Are Looking For
- Previous experience within a customer service, customer support, or sales administration role
- Excellent verbal and written communication skills
- Confident and professional telephone manner
- Good IT skills, including Microsoft Office applications; SAP would be desirable
- Strong attention to detail and accuracy
- Proactive attitude with the ability to work on own initiative
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