At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a well-established manufacturing business in north Herefordshire.
- Benefits: Earn up to £27,000 per annum with in-house training and career progression.
- Other info: Fixed term contract with potential extension and a supportive team environment.
- Why this job: Make a real difference by supporting customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
This is an excellent opportunity to join a well-established manufacturing business, in north Herefordshire on a full time, fixed term contract basis supporting both customer service and administration activities. Acting as the key point of contact for customers, you will play an important role in ensuring orders are processed efficiently, customer queries are resolved promptly, and export documentation is completed accurately.
What You Can Expect
- Salary: up to 27,000 per annum
- Monday to Thursday (8am 5pm) and Friday (8am 2:30pm), (40 hours per week) with a 30-minute unpaid lunch
- Fixed Term Contract - 12 months with the potential to increase to 18 months
- In-house training and the encouragement to progress within the team
What You Will Be Doing
- Acting as the primary point of contact for customer enquiries and order-related communications
- Monitoring customer orders throughout the production and fulfilment process
- Providing regular updates to customers regarding order status and delivery schedules
- Reviewing daily order books and production schedules
- Ensuring customer orders contain all relevant information and documentation
- Maintaining and updating customer pricing information within company systems
- Preparing and processing export documentation and supporting international shipments
Customer Service Administrator - 12 month Contract employer: Recruitment Direct
Join a dynamic team as a 360 Operator in the picturesque setting of Perthshire, where you will enjoy competitive pay and a supportive work environment. Our company values employee growth and offers opportunities for skill development while fostering a culture of teamwork and respect. With a focus on work-life balance, this role provides a rewarding experience in a beautiful location, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - 12 month Contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Recruitment Direct.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Recruitment Direct. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator - 12 month Contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Recruitment Direct.
How to prepare for a job interview at Recruitment Direct
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Recruitment Direct's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Recruitment Direct offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
