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- Tasks: Provide executive support and enhance client experiences in a dynamic environment.
- Company: Fast-growing, values-led organisation focused on people and client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be a vital part of leadership while making a real impact on client journeys.
- Qualifications: Experience in executive support or customer success is essential.
- Other info: Join a supportive team that values structure, calm, and momentum.
The predicted salary is between 36000 - 60000 £ per year.
We’re recruiting for a senior Executive Support & Customer Success Lead role within a fast-growing, values-led organisation operating in a regulated, people-focused sector. This is not a traditional PA role. It’s a hybrid position sitting at the intersection of executive support, operations, and client experience. You’ll act as a trusted extension of the leadership team — bringing structure, calm and momentum — while also ensuring clients experience a smooth, professional journey from onboarding through to ongoing engagement.
What you’ll be doing:
- Providing high-level executive and operational support to senior leadership
- Managing complex diaries, meetings, events and priorities (the kind that actually matter)
- Supporting business initiatives during periods of growth and change
- Owning client onboarding and early-stage implementation
- Acting as a key point of contact for clients, ensuring clarity, confidence and continuity
- Building strong, professional client relationships and managing issues calmly and commercially
- Keeping standards high around accuracy, governance, discretion and follow-through
This role suits someone who has experience in EA / Executive Support, Customer Success or similar roles.
Executive Assistant / Customer Success Lead in London employer: Recruitment Chief
Contact Detail:
Recruitment Chief Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Assistant / Customer Success Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, and a friendly nudge can lead to a great referral.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you rehearse, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Executive Assistant / Customer Success Lead in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your experience in executive support and customer success, and explain how it aligns with what we’re looking for. We love seeing how you connect the dots!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you the best fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Recruitment Chief
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Executive Support & Customer Success Lead role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can bring structure and calm to the leadership team.
✨Showcase Your Client Relationship Skills
Since this role involves building strong client relationships, prepare examples of how you've successfully managed client interactions in the past. Highlight your ability to handle issues calmly and commercially, as well as any strategies you've used to ensure a smooth onboarding process.
✨Demonstrate Your Organisational Prowess
Be ready to discuss your experience with managing complex diaries and prioritising tasks. Share specific instances where your organisational skills made a significant impact, especially during periods of growth or change. This will show that you can keep things running smoothly.
✨Emphasise Your Adaptability
This isn't a traditional PA role, so it's crucial to convey your adaptability. Prepare to discuss how you've navigated changes in previous roles and how you can support business initiatives effectively. Showing that you're flexible and can thrive in a dynamic environment will set you apart.
