At a Glance
- Tasks: Support gamers in Italian via email, chat, and voice while troubleshooting gameplay issues.
- Company: Join Mercier Consultancy Group, a leader in European recruitment and outsourcing.
- Benefits: Enjoy competitive salary, health insurance, and a fully paid relocation package.
- Other info: Experience vibrant Sofia with a low cost of living and a thriving digital scene.
- Why this job: Be the voice of gamers and make a real impact in the Gaming & Esports industry.
- Qualifications: Fluent Italian, strong communication skills, and a passion for gaming required.
The predicted salary is between 31500 - 38500 £ per year.
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized business process outsourcing. We bridge the gap between world-class talent and industry-leading global brands, ensuring professional growth and career success.
Job Overview
We are currently seeking a motivated professional to join the vibrant Gaming & Esports industry in a high-impact role. By securing this Italian Speaking Player Support Specialist position in Bulgaria, you will be the voice of our client, providing world-class assistance to gamers and enthusiasts while enjoying a premium relocation experience in the heart of the Balkans.
Key Responsibilities
- Provide high-quality support to gaming community members via email, chat, and voice channels.
- Troubleshoot technical issues related to gameplay, account management, and in-game transactions within the Esports ecosystem.
- Maintain deep knowledge of game mechanics, updates, and community trends to ensure accurate player guidance.
- Represent the client brand with excellence and professionalism, fostering a positive gaming environment.
- Collaborate with internal teams to identify and resolve recurring player pain points or technical bugs.
- Drive player satisfaction scores by delivering prompt, empathetic, and effective solutions in Italian.
- Participate in community outreach initiatives to enhance player engagement and loyalty.
Requirements
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory).
- Proven passion for the Gaming & Esports industry.
- Strong communication skills and a customer-centric mindset.
- Ability to relocate to Sofia for this on-site opportunity.
- Experience in technical support or player relations is considered an advantage.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- Monthly Performance Bonus
- And Much More...
Life in Bulgaria
Choosing to pursue one of our many jobs in Bulgaria means immersing yourself in a country that perfectly blends ancient history with a modern, fast-paced European lifestyle. Bulgaria offers a favorable climate, a rich and diverse culinary scene, and a vibrant social atmosphere that attracts young professionals from all over the world.
Sofia, the capital of Bulgaria, provides an incredible quality of life with a low cost of living and a thriving digital landscape. When you secure your Italian-speaking jobs through us, you aren’t just getting a career boost; you are joining a growing international hub where Bulgaria serves as the perfect backdrop for your professional and personal development.
How to Apply
If you are ready to take the next step in your career and join the booming Gaming & Esports sector, we encourage you to apply now to join our team in Sofia. Click the link below to submit your profile and start your journey today.
Professional regards, Mercier Consultancy Group.
Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria employer: Recruitment By Ierotheos
Recruitment By Ierotheos is an attractive employer due to its focus on high-impact placements in the Gaming and Customer Support sectors. The company provides comprehensive relocation support and fosters a collaborative work culture that encourages professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruitment By Ierotheos. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruitment By Ierotheos before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruitment By Ierotheos:Your cover letter is your chance to shine! Tell us why you want to work at Recruitment By Ierotheos specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruitment By Ierotheos!
How to prepare for a job interview at Recruitment By Ierotheos
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
