Service Advisor

Service Advisor

Hampstead Full-Time 28000 - 40000 £ / year (est.) No home office possible
R

At a Glance

  • Tasks: Maximise service profitability and ensure top-notch customer care.
  • Company: Join a family-owned Motor Dealer Group with a legacy of excellence since 1972.
  • Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
  • Why this job: Be part of a dynamic team that values customer satisfaction and professional growth.
  • Qualifications: Experience in customer service and sales techniques is essential.
  • Other info: Flexible working hours with one Saturday shift every four weeks.

The predicted salary is between 28000 - 40000 £ per year.

Location: Hampstead/Camden Town area

Our client, a well-established and successful, family-owned Motor Dealer Group that has been delivering the highest levels of customer service to its customers since 1972, is offering an exciting career opportunity for an Experienced Service Advisor.

Offering a salary of £28,000 plus bonus giving a potential OTE of £33,000 - £40,000.

Hours of work: 8:00am to 6:00pm one Saturday in four on a rota basis: 9:00am to 1:00pm.

Key Tasks

  • Objective: Maximise service profitability through the use of professional sales techniques
  • Sell additional products, services and repair works in a professional manner
  • Implementation of company and manufacturer service promotions
  • Development of personal knowledge and experience to improve profitability, customer satisfaction and efficiency
  • Objective: Maximise customer awareness of all available retailer services
    • Ensure customer awareness of all products and services available
    • Maintain effective liaison with sales, parts and workshop teams
  • Objective: Ensure highest level of customer care and satisfaction at all times
    • Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
    • Notify customers promptly of completion of work
    • Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
    • Handle dissatisfied customers calmly and ensure all customer complaints are brought to the attention of the Service Manager
    • Provide customer estimates according to company policy on schedules, times and pricing
  • Objective: Maintain excellent standards of departmental administration
    • Initiate job documentation and maintain customer records and follow-up systems
    • Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
    • Document all warranty work as per manufacturers' requirements and retail policy and ensure the customer signs for all work undertaken, and that all repair orders are correctly completed to ensure customers' claims are processed fairly and in a timely manner
    • Ensure all cash sales are charged and money collected on completion of work
    • Maintenance and analysis of customer files and their use for customer care, and contact with inactive customers
    • Maintenance of customer information on dialogue

    Ready to rev up your automotive career? Click "Apply" now to fast-track your journey and be part of the excitement.

    For more details or to discover equally thrilling opportunities across the UK, reach out - we’re here to fuel your success.

    Recruitment Boutique has been delivering exemplary recruitment solutions to the automotive industry since 2014, establishing a reputation for professionalism and excellence. Our strong and enduring relationships with clients and candidates nationwide speak volumes about our commitment to excellence.

    If you’re a skilled and experienced professional we want to connect with you! Rest assured, when you engage with us, you’re not just dealing with a consultant; you’re connecting with a person who values your expertise.

    Due to the high volume of applications, we can only respond to candidates who meet the specific criteria for the current vacancy. Your CV will be securely stored in our database, and we’ll reach out when suitable opportunities align with your profile. Your trust is essential to us, and we will never forward your CV without your explicit permission.

    Let’s embark on a journey to explore exciting possibilities together.

    Service Advisor employer: Recruitment Boutique

    Join a family-owned Motor Dealer Group in the vibrant Hampstead/Camden Town area, where a commitment to exceptional customer service has been at the heart of our operations since 1972. As an Experienced Service Advisor, you'll benefit from a competitive salary and bonus structure, alongside a supportive work culture that prioritises employee growth and development. With opportunities to enhance your skills and contribute to a team that values professionalism and excellence, this is not just a job; it's a rewarding career path in a dynamic environment.
    R

    Contact Detail:

    Recruitment Boutique Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Advisor

    ✨Tip Number 1

    Familiarise yourself with the latest automotive service trends and customer service techniques. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to providing excellent customer care.

    ✨Tip Number 2

    Network within the automotive industry, especially in the Hampstead/Camden Town area. Attend local events or join online forums to connect with professionals who might provide insights or referrals for the Service Advisor role.

    ✨Tip Number 3

    Prepare to discuss specific examples of how you've maximised service profitability in previous roles. Highlighting your experience with upselling and customer satisfaction can set you apart from other candidates.

    ✨Tip Number 4

    Research the family-owned Motor Dealer Group's values and history. Understanding their commitment to customer service since 1972 will allow you to align your answers with their ethos during the interview process.

    We think you need these skills to ace Service Advisor

    Customer Service Skills
    Sales Techniques
    Communication Skills
    Problem-Solving Skills
    Attention to Detail
    Time Management
    Conflict Resolution
    Technical Knowledge of Automotive Services
    Administrative Skills
    Team Collaboration
    Knowledge of Warranty Processes
    Ability to Handle Customer Complaints
    Organisational Skills
    Proficiency in Customer Relationship Management (CRM) Software

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on your customer service skills, sales techniques, and any specific automotive knowledge that aligns with the job description.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to customer satisfaction. Mention specific examples of how you've maximised service profitability or handled customer complaints effectively.

    Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for liaising with sales, parts, and workshop teams, as mentioned in the job description.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.

    How to prepare for a job interview at Recruitment Boutique

    ✨Know the Company

    Before your interview, take some time to research the motor dealer group. Understand their history, values, and what sets them apart in customer service. This knowledge will help you tailor your answers and show genuine interest.

    ✨Demonstrate Customer Care Skills

    As a Service Advisor, customer satisfaction is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm and professional under pressure.

    ✨Showcase Sales Techniques

    Since the role involves selling additional products and services, be ready to discuss your sales experience. Think of specific instances where you used effective sales techniques to boost profitability and customer awareness.

    ✨Prepare for Role-Specific Questions

    Anticipate questions related to the tasks outlined in the job description, such as handling customer records and documentation. Be prepared to explain how you would manage these responsibilities efficiently and accurately.

    Service Advisor
    Recruitment Boutique
    R
    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >