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- Tasks: Join our visa team to process passport and visa forms for global travellers.
- Company: A dynamic travel operations company based in London, focused on delivering exceptional service.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Be part of a vital team, enhance your skills, and contribute to exciting travel experiences.
- Qualifications: Looking for reliable, detail-oriented individuals with strong communication skills and a proactive attitude.
- Other info: Work Saturdays on a rota basis, with time off in lieu during peak periods.
The predicted salary is between 18000 - 21000 £ per year.
Our client is looking to recruit a new member of staff to join their visa team based within the operations department. In this role, you will process all passport and visa forms received on a daily basis for clients traveling to worldwide destinations. You will be responsible for checking all visa application forms for accuracy and printing off documents to support the individual visa applications. This role is vital to the business and requires someone who has great attention to detail and the ability to work calmly under pressure during busy periods.
Responsibilities:
- Process all passport and visa forms received on a daily basis.
- Check all details and print off relevant forms required to complete the process for the embassy.
- Acknowledge, scan, and log all passports received.
- Run reports within the system for operations and finance to assist with the visa process.
- Return passports via the postal system on a daily basis and package visa documents for special delivery.
- Work as part of the operations team to take calls on the visa line to help with enquiries from both travel agents and direct customers.
- Undertake any reasonable task that may be required by the Operations Manager or any of the senior management team.
- Work Saturdays on a rota basis along with the other team members, usually one Saturday a month and two in peak periods. Time is paid or lieu.
Key Skills/Experience Needed:
- Honesty and reliability are key to this role.
- Good written and verbal communication skills.
- Well-presented and portrays the company in a professional manner.
- Polite phone manner, able to take messages.
- Computer literate.
- Outgoing, ‘Can do’ attitude, proactive, takes initiative.
- Understands the meaning of good customer service.
- Good interpersonal skills.
- Keen to learn, enthusiastic.
- Previous experience of dealing with passports/visas is desirable.
Travel Operations Executive – Visa’s – £21k employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Executive – Visa’s – £21k
✨Tip Number 1
Familiarise yourself with the visa application process and common requirements for different countries. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling enquiries from travel agents and customers, being able to convey information clearly and politely is crucial.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed tasks that required precision in the past. This could be anything from data entry to document verification.
✨Tip Number 4
Be ready to discuss your ability to work under pressure. Think of specific instances where you've thrived in a busy environment, as this role will require you to handle multiple tasks efficiently.
We think you need these skills to ace Travel Operations Executive – Visa’s – £21k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles involving passports or visas. Emphasise your attention to detail and ability to work under pressure, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific skills that align with the job description, such as good communication skills and a proactive attitude.
Showcase Relevant Skills: When detailing your skills, focus on those mentioned in the job description. Highlight your computer literacy, customer service experience, and any previous work with visa applications to demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Recruitment Avenue
✨Show Your Attention to Detail
Since the role requires processing visa applications accurately, be prepared to discuss your experience with detail-oriented tasks. Share examples of how you've ensured accuracy in previous roles, as this will demonstrate your suitability for the position.
✨Demonstrate Your Customer Service Skills
This job involves interacting with clients and travel agents, so highlight your customer service experience. Be ready to provide examples of how you've handled inquiries or resolved issues in a professional manner.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle busy periods or challenging situations. Think of scenarios where you had to work under pressure and how you managed to stay calm and effective.
✨Research the Company and Role
Familiarise yourself with the company’s values and the specifics of the Travel Operations Executive role. This knowledge will help you tailor your answers and show genuine interest in the position during the interview.
