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- Tasks: Manage ticketing operations and supplier relationships to ensure smooth customer experiences.
- Company: Join a leading company in ticketing solutions with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a vibrant team that values detail and communication while making events happen.
- Qualifications: Strong attention to detail, numeracy, and communication skills; experience in ticketing preferred.
- Other info: Ideal for those who thrive under pressure and enjoy problem-solving in a fast-paced setting.
The predicted salary is between 14400 - 21600 £ per year.
Our client is the market leader in delivering ticketing solutions to trade partners and consumers. With B2B and B2C unrivalled experience, our client continues to be the number one partner in the industry. Due to a promotion from within the team, they are recruiting for a new Ticketing Operations Coordinator to manage the operations and relationships with suppliers.
In the role, you will ensure that all sales result in customers being seated in the correct seat at the correct price prior to the commencement of performance and that the status of all tickets is reported to suppliers correctly and in a timely fashion.
Responsibilities:
- Reporting sales to venues
- Close out of restaurants, performances, attractions as required
- Answering and resolving trade lines calls from suppliers
- Actioning performance modifications
- Manage hard ticket dispatch as required
- Pull and investigate daily margin report
- Seat shifts
- Daily release of allocations
- Load ticket inventory onto the bespoke ticketing system to targeted levels
- Process contra deals and report to finance
- Respond within 7 working days to invoice queries from the accounts team
- Manage weather cancellations and communication
- Any administrative duties and loading/checking as required
- COBO print setting
- Collating and circulating box office holiday opening hours
- Work closely with the Inventory and Set up teams to ensure the company’s aims are met
Skills Required:
- Strong attention to detail
- High level of numeracy
- Good communication/negotiation skills
- Good problem solving and analytical skills
- Ability to work under own initiative, under pressure and to targets
- Understanding of ticketing marketplace; agency or box office experience preferred
Ticketing Operations Coordinator – £18k employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Operations Coordinator – £18k
✨Tip Number 1
Familiarise yourself with the ticketing marketplace. Research the latest trends and challenges in the industry, as well as key players. This knowledge will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the leisure and ticketing sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities. Building relationships can be a game-changer in landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios related to ticketing operations. Think about how you would handle specific challenges, such as managing customer complaints or resolving discrepancies in ticket sales.
✨Tip Number 4
Showcase your attention to detail and problem-solving skills during any interactions with the company. Whether it's through emails or phone calls, make sure to communicate clearly and effectively, as these are crucial skills for the Ticketing Operations Coordinator role.
We think you need these skills to ace Ticketing Operations Coordinator – £18k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing operations or similar roles. Emphasise skills such as attention to detail, numeracy, and communication, which are crucial for the Ticketing Operations Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the ticketing marketplace. Mention any previous experience with B2B or B2C environments and how it relates to the responsibilities outlined in the job description.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in past roles. This could include managing customer queries or handling operational challenges, which will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for the Ticketing Operations Coordinator role.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Attention to Detail
As a Ticketing Operations Coordinator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Your Numeracy Skills
Since the role requires a high level of numeracy, brush up on any relevant mathematical concepts. You might be asked to solve problems or interpret data during the interview, so practice explaining your thought process clearly.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios that test your problem-solving abilities. Think about challenges you’ve encountered in previous roles and how you resolved them, especially in a fast-paced environment.
✨Understand the Ticketing Marketplace
Familiarise yourself with the ticketing industry, including current trends and challenges. Being able to discuss these topics will show your genuine interest in the role and the company, making you a more attractive candidate.
