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- Tasks: Maximise sales opportunities through customer interaction and follow up on quotes.
- Company: Join a dynamic team focused on delivering exceptional customer service in the travel industry.
- Benefits: Enjoy a competitive salary with an OTE, plus opportunities for growth and development.
- Why this job: Be part of a supportive environment that values teamwork and outstanding service.
- Qualifications: No specific experience required; just bring your energy and excellent communication skills.
- Other info: Flexible working hours and a chance to learn about the travel sector.
The predicted salary is between 18000 - 25200 £ per year.
Location: Luton
Salary: £15k basic with a £18k OTE
Our client is recruiting a sales support consultant to maximise all sales opportunities through customer interaction and follow up all quotes to secure sales of ancillary products (airport hotel, airport lounge, car parking, additional luggage, pre-booked or upgraded seats, sports equipment, car hire, transfers, insurance, excursions and tours etc). Your role will be to contribute to achieving team profit through hitting individual set targets and to take client payments (both part and full balances) and process correctly on system.
We need you to provide support to clients if they wish to amend their booking after it has been confirmed, and quote the correct price for name amendments. Another part of the role is to oversee emails accordingly to priority levels and sequence, responding where required. You will answer customer telephone enquiries, and communicate with clients in a professional, courteous and friendly manner in order to deliver a seamless service. We need you to create a working environment that supports the Company core values to deliver outstanding customer service.
Main Tasks:
- Reply to client’s emails in a professional manner, dealing with their queries effectively
- Answer internal phone calls, emails and queries within the Company in a professional and timely manner
- Be pro-active in identifying errors, ensuring they are quickly rectified
- To complete daily tasks assigned to you in a timely manner
- Ensure notes are put on all bookings detailing any quotes or conversations with clients or suppliers
- To be compliant with Company procedures in line with the Terms and Conditions of Employment and employee handbook
- To maintain a healthy, clean and tidy working environment
- Proactively taking ownership of issues that may arise
- Remain professional at all times when dealing with clients through email or phone
Key Attributes:
- Used to meeting deadlines
- Attention to detail
- Flexible in approach to working tasks
- Presentable and professional at all times
- Able to work in a team environment
- Excellent communication skills
- Customer Orientation
- Drive, energy and resilience
- Delivering results
- Ability to multi-task
- Superb product and supplier knowledge
Sales Support Consultant – £15k Basic £18k OTE employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Consultant – £15k Basic £18k OTE
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding airport hotels, lounges, car parking, and other ancillary products will help you engage with customers more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves responding to customer queries via email and phone, being articulate and professional will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle multiple tasks efficiently. Prepare examples of how you've successfully managed competing priorities in previous roles, as this is a key attribute for the Sales Support Consultant position.
✨Tip Number 4
Demonstrate your customer orientation by preparing scenarios where you went above and beyond for a client. This will highlight your commitment to delivering outstanding service, which is crucial for this role.
We think you need these skills to ace Sales Support Consultant – £15k Basic £18k OTE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or customer service. Emphasise any achievements related to meeting targets and providing excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific skills that align with the job description, such as attention to detail and excellent communication skills, and provide examples of how you've demonstrated these in previous roles.
Highlight Customer Interaction Experience: Since the role involves significant customer interaction, be sure to include any relevant experience you have in handling customer queries, processing payments, or managing bookings. This will show that you understand the importance of delivering a seamless service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Communication Skills
As a Sales Support Consultant, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Practice answering common customer queries to show you can handle real-life scenarios.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when processing bookings and handling client queries. During the interview, share examples of how you've successfully managed details in previous roles or projects, ensuring accuracy and efficiency.
✨Demonstrate Customer Orientation
The company values outstanding customer service, so be ready to discuss your approach to customer satisfaction. Share specific instances where you went above and beyond to help a customer or resolve an issue, showcasing your commitment to delivering results.
✨Prepare for Role-Specific Questions
Expect questions related to sales support and customer service. Familiarise yourself with the ancillary products mentioned in the job description, such as airport hotels and car hire. Showing knowledge about these services will demonstrate your enthusiasm and readiness for the role.
