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- Tasks: Lead a team to deliver top-notch customer service and achieve sales targets.
- Company: Join a dynamic car rental company at Stansted Airport, known for its commitment to excellence.
- Benefits: Enjoy a competitive salary, performance bonuses, and commission opportunities.
- Why this job: Be part of a supportive culture focused on continuous improvement and personal development.
- Qualifications: Strong communication, customer service skills, and a positive management style are essential.
- Other info: Flexible shifts with every other weekend off, perfect for work-life balance.
The predicted salary is between 27300 - 30000 £ per year.
Our client has a new vacancy for a Performance Manager at Stansted Airport in the car rental sector. The Performance Manager role is to oversee the rental agents on the desk and along with them deliver targets on ancillary sales and net promoter score and to develop the skills of the team along with general management accountability.
The basic salary being offered is £27,300. In addition, you will receive a monthly performance manager bonus (up to around £300-£500 monthly) along with commission you can earn on the front desk – between £1k-£3k a month. The shifts are over a 2-week period, the working day is 12 hours, between the opening hours of 0600-0100, pattern below. In 2 weeks, you will work 7 days, and every other weekend off Monday – Tuesday – in Wednesday/Thursday – off Fri/Sat/Sun – In Mon/Tues – Off Wed/Thurs – In Fri/Sat/Sun – Off.
Responsibilities:
- Lead a team of rental sales agents to deliver five-star customer service.
- Work closely with the Station Manager to achieve incremental sales RPD targets.
- Maximise incremental sales through effective training, coaching and staff development.
- Manage staff performance, through documented reviews and corrective actions.
- Build an effective team through the promotion of a ‘Serviced Based Sales’ culture.
- Support the Company’s culture of ‘Continuous Improvement’ through daily communication with staff through dedicated coaching and feedback sessions.
- Ensure all administration is completed accurately according to operating procedures.
- Ensure that the station consistently achieves KPIs.
Key Skills/Experience Needed:
- Ability to communicate effectively with people at all levels.
- Strong customer service skills.
- A positive management style.
- Ability to motivate and gain commitment from the team through leading by example.
- Good organisation skills.
- Ability to think on your feet and work both individually and as part of a team.
- Skilled in multi-tasking.
- Ability to think about finding solutions rather than problems.
- Professional approach.
- Proven track record of driving great sales.
Sales Performance Manager at Stansted Airport employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Performance Manager at Stansted Airport
✨Tip Number 1
Familiarise yourself with the car rental industry, especially at Stansted Airport. Understanding the specific challenges and opportunities in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in leading teams and driving sales performance. Be ready to share specific examples of how you've motivated a team to achieve targets and improve customer service.
✨Tip Number 3
Prepare to discuss your approach to training and development. Think about how you can implement effective coaching strategies that align with the company’s culture of continuous improvement.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Sales Performance Manager at Stansted Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales management and customer service. Use specific examples that demonstrate your ability to lead a team and achieve sales targets, as these are key aspects of the Sales Performance Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Stansted Airport. Mention how your skills align with their requirements, particularly your experience in training and developing teams, and your commitment to delivering excellent customer service.
Highlight Key Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any sales targets you exceeded or successful training programmes you implemented that improved team performance.
Showcase Your Management Style: Since the role requires a positive management style, include examples of how you've motivated teams in the past. Discuss your approach to coaching and feedback, and how it has led to improved performance and customer satisfaction.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Leadership Skills
As a Sales Performance Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated teams in the past. Use specific examples to illustrate your management style and how it aligns with the company's culture.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering five-star customer service, think of instances where you went above and beyond for customers. Highlight your strong customer service skills and how they contributed to achieving sales targets or improving customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Prepare for scenario-based questions where you might need to demonstrate your ability to think on your feet and find solutions rather than focusing on problems.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the car rental sector. Be ready to discuss how you have previously driven sales and met targets, as well as how you plan to achieve the KPIs set by the company.
