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- Tasks: Join our Operations Team to manage bookings and provide top-notch customer service.
- Company: A leading luxury tours company based in London, dedicated to exceptional travel experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Perfect for detail-oriented individuals who thrive under pressure and love helping others.
- Qualifications: Customer-focused, excellent communication skills, and a proactive attitude are essential.
- Other info: Ideal for high school and college students looking for flexible work in the travel industry.
The predicted salary is between 18000 - 23000 £ per year.
Our client is recruiting a great all-rounder to join the Operations Team. You will be a part of a strong team, dedicated to looking after everything once the booking has been made and providing the best customer service possible. You will be answering calls and replying to emails from clients/agents who have general questions and queries. As an Operations Executive you will be dealing with everything from confirmation documents, visas and final documentation. Accuracy and attention to detail plus ability to work calmly under pressure during busy periods are key requirements.
Responsibilities:
- Producing client/agent invoices, emailing confirmation documents.
- Producing final documents with 100% accuracy.
- Reconfirming bookings with suppliers to ensure everything booked is correct and in order.
- Checking bookings in an orderly fashion so that prior to tickets being issued and final documents being completed all aspects have been checked and verified as correct.
- Entering client’s personal data into the reservation system and chasing missing information.
- Acquiring knowledge of the company’s products and practices so that clients telephone enquiries can be efficiently answered.
- Being responsible for processing amendments and cancellations to clients’ existing holidays as per client/travel agent’s request.
- Dealing with itinerary changes.
- Booking chauffeur transfers for our exclusive collection tours.
- Sharing the duties of responding to operations inbox emails, organising the post and loading of online bookings.
- Taking payments over the phone for direct client bookings.
- Assist with the daily phone calls from clients/agents with visa questions.
Key Skills/Experience Needed:
- Highly customer focused.
- Excellent written and verbal communication skills.
- Ability to plan & prioritise effectively, well organised.
- Strong interpersonal skills.
- Computer literate.
- ‘Can do’ attitude, proactive, takes initiative.
- Keen to learn, enthusiastic and honest.
Operations Executive – Luxury Tours employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive – Luxury Tours
✨Tip Number 1
Familiarise yourself with the luxury travel industry. Research current trends, popular destinations, and customer preferences to demonstrate your knowledge during interviews. This will show that you're genuinely interested in the role and can engage with clients effectively.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with clients and agents regularly, being able to articulate your thoughts clearly is crucial. Consider role-playing scenarios with friends or family to build confidence in handling various customer queries.
✨Tip Number 3
Highlight your organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks under pressure. This will help you convey your ability to handle the fast-paced environment of an Operations Executive.
✨Tip Number 4
Network within the travel industry. Attend events or join online forums related to luxury travel. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Operations Executive – Luxury Tours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations. Emphasise any roles where you managed bookings, handled client queries, or worked under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury travel industry. Mention specific skills that align with the job description, such as attention to detail and strong communication abilities.
Showcase Relevant Skills: In your application, clearly demonstrate your organisational skills and ability to prioritise tasks. Provide examples of how you've successfully managed multiple responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Customer Service Skills
As an Operations Executive, you'll be dealing with clients and agents regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Attention to Detail
Accuracy is crucial in this role. During the interview, highlight your experience with tasks that require precision, such as producing documents or managing bookings. Mention any tools or methods you use to ensure accuracy.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and manage multiple tasks. Think of specific scenarios where you've successfully prioritised tasks or resolved issues under tight deadlines.
✨Research the Company’s Products
Familiarise yourself with the luxury tours offered by the company. This knowledge will not only help you answer questions more effectively but also demonstrate your enthusiasm for the role and the company.
