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- Tasks: Manage group reservations and maintain client relationships in the travel sector.
- Company: Join a dynamic travel company based in London, focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for career growth.
- Why this job: Perfect for those who love travel and want to make clients' holiday dreams come true.
- Qualifications: Fluent French speaker with 2 years of travel industry experience and excellent people skills.
- Other info: Fast-paced environment where you can thrive under pressure and multitask effectively.
The predicted salary is between 13600 - 16800 £ per year.
My client is recruiting a fluent French travel operations executive that has two years’ experience in the travel sector. In the role you will be ensuring that all administration for group reservations is completed in a timely manner. You will develop and maintain excellent working relationships with all suppliers and service providers. You must have a great personality as you will need to develop and maintain excellent working relationships with the clients and to have total responsibility for all their confirmed holiday. You will be responsible for all the amendments and changes from clients and must advise the client of the most suitable options for their tours. A major part of the role is to check that all travel services are booked well in advance of the date of travel and ensure that all service providers are kept informed of all changes and amendments to their confirmed groups. You must acknowledge confirmations to clients and meet all targets.
Key responsibilities:
- Answer email / faxes within 4 hours
- Answer any correspondence on day of receipt
- Make service reservations as per the client’s requirements
- Maintain close communication with the relevant clients at all times on the progress of the bookings
- Offer clients as many additional services as possible in order to increase the income per group
- Be aware of any special offers / deals
- Contact the client 6 weeks before arrival to get an update
- Ensure that the client provides the necessary information
- Respond to complaints within 2 working days
- Resolve problems on same day whilst groups are traveling
- Reconfirm in writing what’s been agreed verbally
Experience needed:
- A minimum of 2 years travel industry experience
- Excellent people skills
- Excellent project skills
- Strong customer service ethic
- Enjoys administrative work
- Excellent organisational skills
- High level of accuracy
- Pleasant and professional telephone manner
- Can work under pressure and able to multi-task
- Fluent written and spoken French is essential
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive – Fluent French – 16k – 20k plus bonus
✨Tip Number 1
Make sure to brush up on your French language skills, especially in a business context. Being fluent is essential, so practice speaking and writing in French to ensure you can communicate effectively with clients and suppliers.
✨Tip Number 2
Familiarise yourself with the travel industry, particularly group reservations and customer service practices. Understanding the nuances of travel operations will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Network with professionals in the travel sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Operations Executive role.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will show potential employers that you can handle the pressures of the job.
We think you need these skills to ace Operations Executive – Fluent French – 16k – 20k plus bonus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the travel sector, particularly any roles that involved administration for group reservations. Emphasise your fluency in French and any customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you are passionate about the travel industry. Mention specific experiences where you've developed strong relationships with clients or resolved issues effectively.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to work under pressure, and your project management experience. Use examples to demonstrate how you've successfully managed multiple tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your French language skills are reflected accurately in your written communication.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Travel Experience
Make sure to highlight your two years of experience in the travel sector. Be prepared to discuss specific examples of how you've managed group reservations and any challenges you've faced, as this will demonstrate your capability for the role.
✨Demonstrate Your People Skills
Since the role requires excellent interpersonal skills, think of instances where you've successfully built relationships with clients or suppliers. Share stories that showcase your ability to communicate effectively and maintain a positive rapport.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle complaints or issues while groups are travelling. Prepare examples of past experiences where you resolved problems quickly and efficiently, as this will show your ability to work under pressure.
✨Familiarise Yourself with the Company
Research the company and its offerings before the interview. Understanding their services and any special deals they provide will allow you to speak knowledgeably and show your enthusiasm for the position.
