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- Tasks: Join our dynamic team managing aircraft on ground operations at Heathrow.
- Company: Be part of a top 10 global transport and logistics company.
- Benefits: Enjoy a competitive salary with a shift allowance and flexible working hours.
- Why this job: Experience a fast-paced environment with opportunities for problem-solving and customer interaction.
- Qualifications: Must have shipping knowledge and 5 GCSEs; self-motivated individuals thrive here.
- Other info: Work 4 days on, 4 days off, including night shifts for a unique schedule.
The predicted salary is between 24000 - 28000 £ per year.
Department/Sector – Exports/Imports/Customer Service/Road Freight
Job Location – London Heathrow Airport
Salary – £24k plus £2,500 shift allowance
Hours – 4 days on 4 days off includes night shifts
Our client is an independent industrial group that ranks among the world’s top 10 in transport and logistics. Their business has been intercontinental air and ocean freight. We are looking for a clerk that wants to be part of an exciting 24/7 team. You will be dealing with Customs (imports & exports), deliveries, collections, and exports. We need a clerk to arrange AOG shipments whilst monitoring urgent shipments. You will be processing road freight bookings. In the role, we need you to have great customer service as you will be answering emails and responding to problems and offering solutions. The shift pattern is 4 days on then 4 days off; the rota includes night shifts. Your working hours will be from 7am to 7pm for 4 days then 4 days off; then 7pm to 7am for 4 days then 4 nights off.
Responsibilities:
- Imports
- Exports
- Customer Service
- AOG
Key Skills/Experience Needed:
- Shipping knowledge is required
- Work well on your own
- Self-motivated
- Impatex or ASM knowledge
- 5 GCSEs
Operations Clerk – Aircraft on Ground – London Heathrow Airport – £26.5k employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Clerk – Aircraft on Ground – London Heathrow Airport – £26.5k
✨Tip Number 1
Familiarise yourself with the specific customs regulations and procedures for both imports and exports. This knowledge will not only help you stand out during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in logistics or customer service, especially in a fast-paced environment. Be ready to share examples of how you've successfully handled urgent situations or resolved customer issues.
✨Tip Number 3
Since the role involves working night shifts, be prepared to discuss your flexibility and ability to adapt to different working hours. Showing that you're comfortable with the shift pattern can give you an edge over other candidates.
✨Tip Number 4
Research the company’s values and mission. Understanding their approach to logistics and customer service will allow you to tailor your responses in the interview, making it clear that you align with their goals.
We think you need these skills to ace Operations Clerk – Aircraft on Ground – London Heathrow Airport – £26.5k
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and key skills required for the Operations Clerk position. Tailor your application to highlight relevant experience in customs, customer service, and shipping knowledge.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in logistics and customer service. Include specific examples of how you've handled similar tasks or challenges in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the shift patterns and your ability to work independently. Highlight any specific experience with AOG shipments or relevant software like Impatex or ASM.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Operations Clerk role.
How to prepare for a job interview at Recruitment Avenue
✨Know Your Shipping Basics
Make sure you brush up on your shipping knowledge, especially regarding imports and exports. Familiarise yourself with terms like AOG (Aircraft on Ground) and understand the logistics involved in air and road freight.
✨Demonstrate Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you solved problems or provided excellent service.
✨Showcase Your Self-Motivation
This position requires someone who can work well independently. Be ready to share instances where you took initiative or managed tasks without direct supervision.
✨Prepare for Shift Work
Understand the shift pattern and be ready to discuss how you would manage working nights and long hours. Showing that you are adaptable and can handle the demands of shift work will impress the interviewers.
