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- Tasks: Provide top-notch support to 500 users across the UK, solving tech issues daily.
- Company: Join a dynamic travel company in London, focused on delivering exceptional service.
- Benefits: Enjoy competitive pay, remote work options, and paid overtime for extra hours.
- Why this job: Be part of a small team, enhance your tech skills, and make a real impact.
- Qualifications: Experience with PC/Mac support, Active Directory, and excellent communication skills required.
- Other info: On-call rota once a month with additional pay; occasional out-of-hours work available.
The predicted salary is between 20000 - 22000 £ per year.
Our client has a great opportunity for an experienced First Line Support Analyst / Helpdesk Engineer to join a small team in London. In the role you will be supporting 500 users over 4 different locations throughout the UK. Being the front line support means that you will be responsible for delivering a first class service.
As a First Line Support Analyst / Helpdesk Engineer, you will be responsible for providing phone, remote and desktop support to internal users with in house developed software. Technologies will include PC and Mac hardware, Windows Operating Systems, Active Directory, Exchange, Outlook, basic networking, and Microsoft Office.
Responsibilities:
- Investigating, reproducing and resolving issues
- Liaising with 2nd and 3rd line support staff
- Assisting Software Developers
- Creating new knowledge base articles for reuse throughout the Support Department
- On Call Rota 1 weekend a month (additional pay provided and worked from home)
- Occasional out of hours work (paid overtime)
Key Skills/Experience Needed:
- Good experience supporting PC, Laptops and Mac’s – this is essential
- Solid first line support experience over the phone, remotely as well as at the desk side
- Building/maintaining of PC, laptop and Mac hardware
- Active Directory
- Windows OS
- Microsoft Office
- TCP/IP networking
- Previous desktop support experience or service desk experience.
- Excellent understanding of Client Server technology, PC hardware, printers, scanners
- Proven troubleshooting skills in Windows, Mac and Citrix environments using Active Directory
- Knowledge of TCP/IP Networking, DHCP and DNS
- Good team-working skills
- Ability to think on your feet to find appropriate solutions
- Ability to maintain composure in a fast paced and pressured environment
- Excellent communication skills (verbal and written)
Helpdesk Support Agent – £25k – £27k employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Agent – £25k – £27k
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Windows OS, and Microsoft Office. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of examples where you've successfully resolved issues in a fast-paced environment. This will help you illustrate your ability to maintain composure under pressure, which is crucial for a Helpdesk Support Agent.
✨Tip Number 3
Since you'll be working with a small team, emphasise your teamwork skills and any previous experiences where collaboration led to successful outcomes. This will show that you're not just a great individual contributor but also a valuable team player.
✨Tip Number 4
Be ready to discuss your experience with creating knowledge base articles or documentation. Highlighting this skill can set you apart, as it shows your commitment to improving processes and supporting your colleagues effectively.
We think you need these skills to ace Helpdesk Support Agent – £25k – £27k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in first line support, particularly with PC and Mac hardware, Windows Operating Systems, and Active Directory. Use specific examples to demonstrate your troubleshooting skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Helpdesk Support Agent role. Mention your experience supporting users and your ability to work under pressure. Relate your skills directly to the job description.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your verbal and written communication abilities. Use clear and concise language throughout your CV and cover letter.
Highlight Teamwork Experience: Emphasise any previous experience working in a team environment. Mention how you have collaborated with colleagues or liaised with 2nd and 3rd line support staff to resolve issues effectively.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Technical Skills
Make sure to highlight your experience with PC and Mac hardware, as well as your knowledge of Windows Operating Systems and Active Directory. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Demonstrate Excellent Communication
Since you'll be providing support over the phone and remotely, it's crucial to convey your ability to communicate clearly and effectively. Practice explaining technical issues in simple terms, as this will be key during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of examples where you successfully resolved issues under pressure, and be ready to walk the interviewer through your thought process.
✨Emphasise Teamwork and Adaptability
This role requires collaboration with 2nd and 3rd line support staff. Share experiences that demonstrate your ability to work well in a team and adapt to changing situations, especially in a fast-paced environment.