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- Tasks: Coordinate group travel from booking to return, ensuring excellent customer service.
- Company: Join a dynamic travel company specialising in UK and European tours.
- Benefits: Competitive salary, opportunity for growth, and a creative, multi-lingual team environment.
- Why this job: Perfect for travel enthusiasts wanting to make an impact in the industry while building relationships.
- Qualifications: Fluent in Spanish or French, with prior travel booking experience and strong communication skills.
- Other info: Work autonomously in a supportive team, focusing on attention to detail and customer satisfaction.
The predicted salary is between 22000 - 30000 £ per year.
You will be joining the groups department specialising in travel across the UK and Europe. To apply for the role you must have experience of booking inbound tours to the United Kingdom. You will follow every step of your group from quotation until they return home. You will produce competitive quotes for your clients whilst building relationships for repeat business. You must meet clients’ requirements and ensure that the best possible holiday itinerary is planned and that opportunities for increasing sales revenue are maximised by suggesting additional services. Our client needs you to build relationships with all suppliers and ensure that you have excellent knowledge of any services that are offered. You will need attention to detail and have a personal touch; you will be joining an experienced, creative, and multi-lingual team.
Responsibilities:
- Dealing with any cancellations or amendments including schedule changes
- Offering excellent customer service with every client transaction
- Utilising account management skills in order to retain and grow business
- Booking flights and hotels for groups of 10 passengers or more
- Offering advice regarding destinations, best/most cost effective carriers etc.
- To make sure that all offers are sent out in our standard format and are all entered into tour plan and that any amendments are all tracked in tour plan as well
Skills required:
- Professional, reliable and flexible
- Keen attention to detail
- Ability to work autonomously
- Previous travel experience, ideally from within the Business Travel sector
- Strong customer service and communication skills
Group Travel Operations Coordinator – Fluent Spanish or French employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Travel Operations Coordinator – Fluent Spanish or French
✨Tip Number 1
Make sure to highlight your experience with booking inbound tours to the UK. This is a key requirement for the role, so be ready to discuss specific examples of your past work in this area during any interviews.
✨Tip Number 2
Brush up on your knowledge of popular travel destinations in the UK and Europe. Being able to suggest additional services and itineraries will show your expertise and help you stand out as a candidate.
✨Tip Number 3
Demonstrate your customer service skills by preparing to share stories of how you've successfully managed client relationships in the past. This will showcase your ability to build rapport and ensure repeat business.
✨Tip Number 4
Familiarise yourself with the latest trends in group travel and any relevant software tools like tour planning systems. Showing that you're tech-savvy and up-to-date can give you an edge over other candidates.
We think you need these skills to ace Group Travel Operations Coordinator – Fluent Spanish or French
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in booking inbound tours and any previous roles in the travel sector. Emphasise your language skills in Spanish or French, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific examples of how you've successfully managed group bookings and built relationships with clients and suppliers.
Highlight Attention to Detail: Since the role requires keen attention to detail, provide examples in your application that demonstrate your ability to manage complex itineraries and track amendments accurately.
Showcase Your Customer Service Skills: Include instances where you have gone above and beyond for clients. This could be in resolving issues or providing exceptional service, which is essential for retaining and growing business.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Travel Experience
Make sure to highlight your previous experience in booking inbound tours, especially if you've worked with groups. Share specific examples of successful trips you've coordinated and how you managed the logistics.
✨Demonstrate Language Skills
Since fluency in Spanish or French is essential, be prepared to demonstrate your language skills during the interview. You might be asked to converse in either language, so practice common travel-related phrases and scenarios.
✨Emphasise Customer Service
Prepare to discuss how you handle customer service challenges. Think of examples where you went above and beyond for a client, particularly in the travel sector, and how you maintained relationships for repeat business.
✨Know the Destination
Research popular destinations in the UK and Europe that the company focuses on. Be ready to offer insights on travel trends, cost-effective carriers, and unique experiences that could enhance clients' itineraries.
