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- Tasks: Manage daily transport operations and customer service requests at Heathrow Airport.
- Company: Join a top 10 global leader in transport and logistics.
- Benefits: Enjoy competitive salary, flexible hours, and a dynamic work environment.
- Why this job: Be part of a fast-paced team making a real impact in logistics.
- Qualifications: Aviation security Level D and strong customer service skills required.
- Other info: Monday to Friday role with potential for career growth.
The predicted salary is between 20000 - 25000 £ per year.
Department/Sector – Logistics
Job Location – London Heathrow Airport
Salary – £23k – £25k
Our client is an independent industrial group that ranks among the world’s top 10 in transport and logistics. Their business has been intercontinental air and ocean freight. They are recruiting an experienced customer service operator who is service focused and has a proven transport background. You must meet the daily business needs in relation to collection and deliveries in accordance with customer requirements whilst keeping costs within budget. In the role you will be answering quote requests and raised client problems.
Responsibilities:
- To assist in daily planning of Fleet vehicles
- Liaise with sub contractors & operational depts.
- Deal with POD requests
- Maintain vehicle records
- Approval of supplier Invoices
- Maintain supplier spend records
- Deal with quotations and assist with tender requests
Key Skills/Experience Needed:
- Aviation security Level D
- Ability to work under pressure
- Proactive
- Excellent customer service skills
- ICT skills
- Monday – Friday (Flexibility in working hours)
- Geographical Knowledge of the UK
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Transport Traffic Operator – £23k – £25k
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on air and ocean freight. Understanding the key players and current trends will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your geographical knowledge of the UK, as this role requires a solid understanding of routes and locations. Consider using mapping tools or apps to enhance your familiarity with key areas.
✨Tip Number 3
Highlight your customer service experience by preparing specific examples of how you've resolved client issues in the past. This will demonstrate your proactive approach and ability to work under pressure.
✨Tip Number 4
If you have experience with ICT systems relevant to logistics, be ready to discuss this in detail. Showing that you can efficiently manage vehicle records and supplier invoices will set you apart from other candidates.
We think you need these skills to ace Customer Service Transport Traffic Operator – £23k – £25k
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Transport Traffic Operator position. Tailor your application to highlight relevant experience in transport and logistics.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in customer service and transport. Provide specific examples of how you've successfully managed client issues or improved service delivery.
Showcase Your Skills: Make sure to mention your ICT skills and any experience with aviation security, as these are crucial for the role. Use bullet points to clearly outline your skills and how they relate to the job requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the company. Mention your proactive approach and ability to work under pressure, as these traits are essential for the role.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Customer Service Skills
As a Customer Service Transport Traffic Operator, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Transport Knowledge
Familiarise yourself with transport and logistics terminology, especially related to air and ocean freight. Highlight any relevant experience you have in the industry, as this will show your understanding of the role's requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as dealing with delays or managing client expectations. Practising your responses to these scenarios can help you feel more confident during the interview.
✨Research the Company
Understanding the company's position in the logistics sector and its values can give you an edge. Be ready to discuss why you want to work for them specifically and how you can contribute to their success.
