Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via phone, email, and chat with vehicle-related queries.
- Company: Join a dynamic team helping drivers access vehicle finance and rentals.
- Benefits: Enjoy a competitive salary and the chance to grow within a supportive environment.
- Why this job: Be part of a mission-driven company that empowers individuals to own their first car.
- Qualifications: Friendly, detail-oriented, and great at communication; no prior experience needed!
- Other info: Work in a vibrant London office with opportunities for personal development.
The predicted salary is between 16000 - 19200 £ per year.
Location: London
Salary: £20k – £24k basic
Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company. In the role of Customer Service Executive, you will form part of the front-line customer service team, providing telephone and email support to the customer base (plus web chat when it's implemented). Our client helps people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.
Responsibilities:
- Answering incoming calls and helping customers with queries about their vehicle, hire or contract.
- Responding to incoming emails and customer web chat.
- Resolving customer issues on first response or creating cases for other staff members to resolve.
- Making outbound calls to customers to organise scheduled vehicle servicing and licence renewals.
- Communicating to customers around active insurance claims.
- General data entry keeping our fleet management and customer systems up to date.
- General office administration to include doing our weekly Amazon food and drink order, any stationary orders etc.
Requirements:
- Hard Working
- A friendly personality
- Good communication skills via email, phone, text, etc.
- Strong attention to detail
- Enjoy contributing to the team and growing with our company
- A good communicator, patient, understanding and genuinely enjoys helping customers.
- Good time management and multi-tasking skills.
- Happy to work under pressure
Customer Service Executive employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the transportation industry and the specific services our client offers. Understanding vehicle finance and rental agreements will help you answer customer queries more effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing common customer scenarios can boost your confidence and prepare you for real interactions.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will demonstrate your capability to handle challenges effectively.
✨Tip Number 4
Highlight your teamwork experience, as this role requires collaboration with other staff members. Be ready to discuss how you've contributed to a team environment in previous roles.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Executive position. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully resolved customer issues or contributed to a team.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and your ability to work under pressure, as these are key traits for a Customer Service Executive. Make sure to personalise it for the specific job.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Recruitment Avenue
✨Show Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or issues.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to discuss specific instances where you faced challenges in customer service and how you resolved them effectively. This will showcase your ability to handle pressure and find solutions.
✨Emphasise Teamwork and Adaptability
Since the role involves working closely with a team, be ready to talk about your experiences in collaborative environments. Share how you contribute to team goals and adapt to changing situations, which is crucial in a fast-paced customer service setting.
✨Demonstrate Attention to Detail
Attention to detail is vital in this role, especially when managing customer data and resolving issues. Be prepared to discuss how you ensure accuracy in your work and any systems or methods you use to stay organised and efficient.
