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For Companies At a Glance
- Tasks: Assist customers with queries via phone, email, or letter in a dynamic travel environment.
- Company: Join a top UK travel company with 35 years of experience and a stellar reputation.
- Benefits: Enjoy a competitive salary of £30k and the chance to work in a vibrant team.
- Why this job: Be part of a fun, supportive culture while making a real impact on customer experiences.
- Qualifications: 2 years of customer care experience, preferably in travel, with strong communication skills.
- Other info: Ideal for outgoing individuals who thrive in fast-paced environments.
The predicted salary is between 21600 - 36000 £ per year.
Our client is one of the UK’s leading travel companies who have been selling worldwide holidays for 35 years and have achieved the status of a top 100 company for 10 years. They are recruiting a bubbly outgoing customer service executive that will be joining the Car Hire and Customer Care department.
In the role you will be dealing with customer service queries either by telephone, letter or email. You must have excellent communication skills both verbal and written. Good listening and organisational skills is essential in the role. You will need to remain calm in diverse circumstances and respond in an understanding and professional manner.
Key Responsibilities:- Liaising with sales staff, suppliers and customers regarding complaint issues
- Problem solving, striving to resolve issues at first point of contact
- Responding to complaints by letter or by telephone following ABTA guidelines
- Maintaining a full understanding of company processes and contractual obligations
- Minimum 2 years customer care experience preferably within the travel sector
- Good command of verbal and written English
- Problem solving and organisational skills
- Strong communication and listening skills
- Attention to detail and accuracy
- Adaptability
- Initiative
Customer Service Executive – £30k employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive – £30k
✨Tip Number 1
Familiarise yourself with the travel industry, especially the company’s offerings. Understanding their products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will prepare you to handle diverse situations calmly and professionally, which is crucial for this role.
✨Tip Number 3
Research ABTA guidelines and customer service best practices. Being knowledgeable about these can demonstrate your commitment to high standards in customer care during your discussions with us.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past experiences where you resolved customer issues effectively. This will highlight your initiative and adaptability, key traits for a Customer Service Executive.
We think you need these skills to ace Customer Service Executive – £30k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially within the travel sector. Emphasise your communication skills and any relevant problem-solving examples that showcase your ability to handle diverse situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences that demonstrate your organisational skills and adaptability, and explain why you would be a great fit for their team.
Showcase Relevant Skills: In your application, clearly outline your strong communication and listening skills. Provide examples of how you've successfully resolved customer complaints in the past, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Executive.
How to prepare for a job interview at Recruitment Avenue
✨Show Your Passion for Travel
Since the role is within a travel company, express your enthusiasm for travel and how it relates to customer service. Share personal experiences that highlight your love for exploring new places and how that can enhance your ability to assist customers.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully resolved customer issues. Highlight your approach to problem-solving and how you strive to resolve issues at the first point of contact, as this is crucial for the role.
✨Practice Active Listening
During the interview, showcase your listening skills by summarising what the interviewer says and asking clarifying questions. This will demonstrate your ability to understand customer needs and respond appropriately.
✨Familiarise Yourself with ABTA Guidelines
Research ABTA guidelines and be prepared to discuss how they apply to customer complaints. Showing that you understand these regulations will reflect your commitment to professionalism and adherence to industry standards.
