Customer Service Advisor – Key Accounts

In the role you will be working within a fast-paced call centre environment, our client is seeking an individual who can provide a professional and friendly service to a number of key accounts via telephone and email.

You will be assisting in the vehicle reservation process, supporting vehicle rental queries, and resolving issues that arise.

Salary:£22,360

Hours:

• Mon to Fri: 8am to 5pm or 9am to 6pm
• One Saturday in every three: 8am to 1pm

Responsibilities:

• Full vehicle rental management including processing of reservations, oversee vehicle delivery, through to vehicle collection, including customer aftercare
• Deal with a high volume of inbound calls from customers
• Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
• Establish and maintain a good working relationship with colleagues and rental stations
• Deliver against personal targets and support team in delivering against agreed service levels
• Management of required daily, weekly, and monthly reports
• Complete customer satisfaction call-backs following vehicle delivery
• Any other ad hoc duties required

Key skills required:

• Excellent telephone manner
• Excellent verbal and written communication
• General computer literacy – Microsoft Office
• Customer Service / Administration background is desirable, but not essential
• Ability to perform under pressure
• Customer orientated

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