Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to 500 users across the UK, solving tech issues daily.
- Company: Join a dynamic travel company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, remote work options, and paid overtime for extra hours.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: Experience with PC/Mac support, Active Directory, and excellent communication skills required.
- Other info: On-call rota once a month with additional pay; occasional out-of-hours work available.
The predicted salary is between 22000 - 24000 £ per year.
Job Location – London
Salary – £26k – £28k
Our client has a great opportunity for an experienced First Line Support Analyst / Helpdesk Engineer to join a small team in London. In the role you will be supporting 500 users over 4 different locations throughout the UK. Being the front-line support means that you will be responsible for delivering a first-class service.
As a First Line Support Analyst / Helpdesk Engineer, you will be responsible for providing phone, remote and desktop support to internal users with in house developed software. Technologies will include PC and Mac hardware, Windows Operating Systems, Active Directory, Exchange, Outlook, basic networking, and Microsoft Office.
Responsibilities:
- Investigating, reproducing and resolving issues
- Liaising with 2nd and 3rd line support staff
- Assisting Software Developers
- Creating new knowledge base articles for reuse throughout the Support Department
- On Call Rota 1 weekend a month (additional pay provided and worked from home)
- Occasional out of hours work (paid overtime)
Key Skills/Experience Needed:
- Good experience supporting PC, Laptops and Mac’s – this is essential
- Solid first line support experience over the phone, remotely as well as at the desk side
- Building/maintaining of PC, laptop and Mac hardware
- Active Directory
- Windows OS
- Microsoft Office
- TCP/IP networking
- Previous desktop support experience or service desk experience.
- Excellent understanding of Client Server technology, PC hardware, printers, scanners
- Proven troubleshooting skills in Windows, Mac and Citrix environments using Active Directory
- Knowledge of TCP/IP Networking, DHCP and DNS
- Good team-working skills
- Ability to think on your feet to find appropriate solutions
- Ability to maintain composure in a fast paced and pressured environment
- Excellent communication skills (verbal and written)
1st Line Helpdesk Support – Travel Company employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Support – Travel Company
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Windows OS, and Microsoft Office. Having hands-on experience or even a basic understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Prepare to demonstrate your troubleshooting skills by thinking of examples from your past experiences where you successfully resolved technical issues. Being able to articulate your problem-solving process can impress the hiring team.
✨Tip Number 3
Since this role involves supporting users across multiple locations, be ready to discuss how you would manage remote support effectively. Highlight any previous experience you have with remote assistance tools or techniques.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for a first-line support role, as you'll need to assist users who may not be tech-savvy.
We think you need these skills to ace 1st Line Helpdesk Support – Travel Company
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in first line support, particularly with PC and Mac hardware, Windows Operating Systems, and Active Directory. Use specific examples to demonstrate your troubleshooting skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the travel industry. Mention your experience supporting users and how you can contribute to delivering a first-class service. Be sure to include your communication skills and team-working abilities.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of TCP/IP networking, Microsoft Office, and any experience with Citrix environments. This will help the hiring team see that you meet their requirements.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Technical Skills
Make sure to highlight your experience with PC and Mac hardware, Windows Operating Systems, and Active Directory. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Demonstrate Excellent Communication
Since this role involves supporting users over the phone and remotely, practice clear and concise communication. Think of examples where you successfully resolved issues while maintaining a calm and professional tone.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle common support issues, such as network connectivity problems or software malfunctions.
✨Emphasise Teamwork and Adaptability
This position requires collaboration with 2nd and 3rd line support staff. Share experiences that demonstrate your ability to work well in a team and adapt to fast-paced environments.
