1st Line Helpdesk Support Agent

Job Title – 1st Line Helpdesk Support Agent Department/Sector – Travel Job Location – London Salary – £25k – £27k Our client has a great opportunity for an experienced First Line Support Analyst / Helpdesk Engineer to join a small team in London. In the role, you will be supporting 500 users over 4 different locations throughout the UK. Being the front line support means that you will be responsible for delivering a first-class service. As a First Line Support Analyst / Helpdesk Engineer, you will be responsible for providing phone, remote, and desktop support to internal users with in-house developed software. Technologies will include PC and Mac hardware, Windows Operating Systems, Active Directory, Exchange, Outlook, basic networking, and Microsoft Office. Responsibilities: Investigating, reproducing, and resolving issues Liaising with 2nd and 3rd line support staff Assisting Software Developers Creating new knowledge base articles for reuse throughout the Support Department On Call Rota 1 weekend a month (additional pay provided and worked from home) Occasional out of hours work (paid overtime) Key Skills/Experience Needed: Good experience supporting PCs, Laptops, and Macs – this is essential Solid first line support experience over the phone, remotely, as well as at the desk side Building/maintaining PC, laptop, and Mac hardware Active Directory Windows OS Microsoft Office TCP/IP networking Previous desktop support experience or service desk experience Excellent understanding of Client Server technology, PC hardware, printers, scanners Proven troubleshooting skills in Windows, Mac, and Citrix environments using Active Directory Knowledge of TCP/IP Networking, DHCP, and DNS Good team-working skills Ability to think on your feet to find appropriate solutions Ability to maintain composure in a fast-paced and pressured environment Excellent communication skills (verbal and written) #J-18808-Ljbffr