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For Companies At a Glance
- Tasks: Provide hands-on IT support in a dynamic manufacturing environment.
- Company: Join a major European manufacturing group with a stable future.
- Benefits: Competitive salary, excellent benefits, and career progression opportunities.
- Other info: Easily commutable from nearby towns with a vibrant team culture.
- Why this job: Make a real impact by supporting critical production technology on-site.
- Qualifications: Experience in 2nd Line IT Support and strong communication skills required.
Are you an experienced IT Support Engineer or 2nd Line Support professional looking for a role where you can genuinely make an impact within a live manufacturing environment? We’re recruiting an IT Site Services Specialist to join a busy, fast-paced manufacturing operation in Anwick, Lincolnshire. This is a highly visible, hands-on site-based role supporting critical production and operational technology across a large-scale manufacturing facility.
If you enjoy solving problems, working closely with operational teams and being the go-to IT expert on site — this is an excellent long-term opportunity within a stable and growing European manufacturing business.
The Role
As the on-site IT Site Services Specialist, you’ll play a key role in maintaining IT service availability across the manufacturing site, supporting both office and production-based technology. This is not a remote helpdesk role — you’ll be embedded within site operations, working directly with engineering teams, operational leadership and end users to ensure systems remain reliable, responsive and operational.
Key Responsibilities
- Delivering 2nd Line IT Support across manufacturing and production environments
- Supporting desktops, laptops, mobile devices and printing hardware
- Managing incidents, service requests and problem records in line with ITIL processes
- Supporting VOIP telephony, AV equipment and network troubleshooting
- Carrying out proactive maintenance, upgrades and patching
- Acting as the primary on-site IT support contact for the facility
What We’re Looking For
We’re keen to speak with candidates currently working as an IT Support Engineer, 2nd Line Support Engineer, IT Technician, Site IT Engineer or Manufacturing IT Support Engineer.
Essential Experience
- Previous experience within a 2nd Line IT Support or IT Support Engineer role
- Experience supporting IT within manufacturing, factory, production or industrial environments
- Strong understanding of ITIL Incident and Problem Management
- Experience supporting printers, mobile devices, AV equipment and network troubleshooting
- Strong communication and stakeholder management skills
- Full UK Driving Licence
Desirable
- ITIL certification
- Microsoft or vendor-specific certifications
Why Join?
- Stable, long-term opportunity within a major European manufacturing group
- Highly visible role with genuine ownership and responsibility
- Hands-on technical environment supporting live production operations
- Excellent career stability and progression opportunities
Location
Based on-site in Anwick, Lincolnshire. Easily commutable from Lincoln, Sleaford, Grantham, Newark and Boston.
If you’re an experienced IT Support Engineer or 2nd Line Support professional looking for a hands-on manufacturing IT role where you can become a key part of site operations, we would love to hear from you.
2nd Line Support Engineer in Sleaford employer: RecruitMe
Contact Detail:
RecruitMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Sleaford
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about supporting IT in a manufacturing environment, be ready to discuss how you've tackled technical issues in the past. Use real examples to demonstrate your expertise.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the company and even give you tips on what to highlight during your interview. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Support Engineer in Sleaford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 2nd Line Support Engineer. Highlight your experience in IT support, especially in manufacturing environments, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've solved problems or supported teams in a fast-paced environment.
Showcase Your ITIL Knowledge: Since the role involves ITIL processes, be sure to mention your understanding of Incident and Problem Management. If you have any certifications, flaunt them! It shows you're serious about your professional development.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RecruitMe
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 2nd Line Support. Familiarise yourself with the specific technologies mentioned in the job description, like VOIP telephony and network troubleshooting. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in previous roles, especially in manufacturing or production environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to resolve problems effectively and efficiently.
✨Communicate Like a Pro
Since this role involves working closely with operational teams, practice explaining technical concepts in simple terms. Highlight your communication skills during the interview by engaging with the interviewer and asking clarifying questions to show your interest and understanding.
✨Understand ITIL Processes
Brush up on ITIL principles, particularly Incident and Problem Management, as they are crucial for this role. Be prepared to discuss how you've applied these processes in your past experiences, which will demonstrate your alignment with the company's operational standards.