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For Companies At a Glance
- Tasks: Act as the key link between residents and project teams, ensuring smooth communication.
- Company: Join a leading contractor focused on social housing and community support.
- Benefits: Enjoy a competitive salary, bonuses, and long-term job stability.
- Why this job: Make a real difference in residents' lives while building a meaningful career.
- Qualifications: Experience in customer-facing roles or as a Resident Liaison Officer preferred.
- Other info: Supportive team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 30000 £ per year.
Location: Shrewsbury
Salary: £30,000 + bonus + long-term stability
Full-Time | Permanent
Whats in it for you?
- Stable, long-term work with a well-established contractor
- Local projects across Shropshire - no excessive travel
- Supportive team and structured processes
- Opportunity to build a long-term career in social housing
- Be part of meaningful projects improving residents' homes
The Opportunity
Were recruiting on behalf of a leading contractor for a Resident Liaison Officer (RLO) to support planned maintenance and refurbishment works across social housing properties in Shropshire. This is a people-focused role where you'll act as the key link between residents, site teams and project delivery, ensuring works run smoothly while maintaining a positive resident experience.
If you're someone who enjoys working with people, solving problems and making a real difference, this is a role where you'll thrive.
Key Responsibilities
- Act as the main point of contact for residents throughout works
- Carry out pre-start visits, explaining works and answering queries
- Provide clear updates via letters, calls and face-to-face communication
- Manage complaints and difficult conversations professionally and empathetically
- Coordinate access to properties and minimise disruption
- Organise and attend resident meetings and updates
- Support vulnerable residents, ensuring needs are understood and met
- Maintain accurate records of resident feedback, access issues and communication logs
- Work closely with site teams to ensure a smooth delivery process
What We're Looking For
- Experience as a Resident Liaison Officer, Tenant Liaison Officer or similar OR strong customer-facing experience within housing, construction or property
- Experience working in occupied social housing environments
- Excellent communication skills with a customer-first mindset
- Ability to handle challenging situations with empathy and professionalism
- Organised, proactive and able to manage multiple residents/properties
- IT literate (Microsoft Office/systems)
- Full UK driving licence
This isn't just a liaison role - it's about building trust with residents, supporting communities and ensuring projects are delivered the right way. You'll be joining a contractor that values people, communication and long-term relationships, not just delivery.
Apply now
If you're an experienced Resident Liaison Officer or come from a strong customer-facing background and want to step into the sector, we'd love to hear from you.
Resident Liaison Officer Social Housing in Shrewsbury employer: RecruitME
Contact Detail:
RecruitME Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer Social Housing in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle difficult conversations or support vulnerable residents, and be ready to share your experiences that showcase your empathy and problem-solving skills.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to demonstrate how you can keep residents informed and engaged. Use examples from your past experiences to highlight your ability to manage complaints and maintain positive relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our supportive team in making a difference in social housing.
We think you need these skills to ace Resident Liaison Officer Social Housing in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Resident Liaison Officer. Highlight any relevant experience in social housing or customer-facing roles, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how your background makes you the perfect fit for this role. Keep it friendly and professional.
Showcase Your People Skills: Since this role is all about building trust with residents, make sure to include examples of how you've successfully managed relationships in previous jobs. We want to see your empathy and problem-solving skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at RecruitME
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident communications and coordinating access to properties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed difficult conversations or resolved conflicts in the past. Highlight your empathy and professionalism, as these traits are crucial for maintaining a positive resident experience.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a complaint from a resident. Think through your responses ahead of time, focusing on how you would approach the situation with understanding and clear communication. This will showcase your problem-solving skills and customer-first mindset.
✨Demonstrate Organisational Skills
Being organised is key in this role, so be prepared to discuss how you manage multiple tasks and keep accurate records. You might want to mention any tools or systems you use to stay on top of your work, as this will show that you can handle the demands of the position effectively.