At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage devices.
- Company: Professional services organisation based in Newark, Nottinghamshire.
- Benefits: Competitive salary, hands-on role, and opportunities for professional growth.
- Other info: Regular travel to other offices required; full UK driving licence essential.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in Microsoft 365, Windows 11, and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Location: Newark, Nottinghamshire
Salary: £35,000 - £38,000 DOE
Job Type: Permanent, Full-time
Hours: Monday to Friday, 9:00am - 5:15pm
Travel: Regular travel to other offices required
Are you an experienced IT Support Engineer looking for a varied, hands-on role where you can support users, manage devices, troubleshoot technical issues and get involved in wider infrastructure and Microsoft 365 work? We are recruiting for a proactive 2nd Line IT Support Engineer to join a professional services organisation based in Newark, Nottinghamshire. This is an excellent opportunity for someone with strong 1st and 2nd line support experience who enjoys solving problems, supporting colleagues and taking ownership of IT issues from start to finish.
This role would suit someone with experience in Microsoft 365, Windows 11, Active Directory, Exchange Online, Intune, Azure, networking, device builds and remote support. You will support users across multiple offices, so a full UK driving licence and access to your own vehicle are essential.
The Role: As IT Support Engineer, you will provide day-to-day technical support across the business, covering hardware, software, accounts, connectivity, devices and key business applications. You will be involved in a mix of helpdesk support, remote troubleshooting, on-site support, device deployment, Microsoft 365 administration, infrastructure support and project work.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users across multiple offices.
- Log, triage, resolve and escalate IT support tickets.
- Support users remotely and on site with hardware, software, connectivity.
