At a Glance
- Tasks: Lead quality control and compliance while working directly with customers and retailers.
- Company: Fast-growing, award-winning manufacturing business supplying major UK retailers.
- Benefits: Opportunity to influence standards, career progression, and work with global brands.
- Other info: Join a supportive team focused on quality, compliance, and innovation.
- Why this job: Make a real impact in a newly created role with strong client exposure.
- Qualifications: Experience in quality management or similar roles in regulated sectors.
The predicted salary is between 40000 - 50000 € per year.
This is a new client-facing Customer Technical Quality Manager role in a fast-growing, award-winning manufacturing business supplying major UK retailers. You’ll work alongside the existing Quality Management team, adding dedicated customer-facing technical support and helping strengthen the link between internal quality, compliance and external customer expectations.
If you’ve built your career around quality control, audits and compliance, and you’re confident dealing directly with customer technical and quality teams, this is a role where you’ll genuinely make an impact. You’ll be trusted to work directly with customer quality and technical teams, while also working closely with the existing Quality Management team to drive improvements across quality, compliance and KPI performance.
This is a customer-facing technical quality role with strong external client exposure and so you will:
- Act as a primary technical and quality contact for customers and retailers
- Support BRCGS and customer audits
- Work directly with customer quality control and technical teams to ensure compliance
- Oversee quality control processes and testing programmes
- Lead non-conformance investigations, root cause analysis and CAPA
- Work alongside the existing Quality Management team to improve standards, processes and customer confidence
Experience in a Quality Manager, Technical Manager, Customer Technical Manager, QA Manager or similar role OR A SIMILAR ROLE in the Retail Sector. Background in food, nutraceutical, pharma or regulated manufacturing. Confident working with customer technical and quality teams.
Brand-newly created role with clear purpose and visibility. Work alongside an established Quality Management team. Direct exposure to major retailers and global brands. Strong focus on quality, compliance and innovation. Clear opportunity to develop and progress.
If you’re ready to step into a more senior, client-facing technical quality role where you can influence audit performance, customer confidence and standards, apply now.
Customer Service Quality Manager in Lincolnshire employer: RecruitMe
Join a fast-growing, award-winning manufacturing business that prioritises quality and compliance while fostering a collaborative work culture. As a Customer Service Quality Manager, you'll enjoy direct exposure to major UK retailers, with ample opportunities for professional growth and development in a supportive environment. This role not only allows you to make a significant impact on customer satisfaction but also positions you at the forefront of innovation within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Quality Manager in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with major retailers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of quality control and compliance standards. Be ready to discuss how you've tackled challenges in previous roles, especially in customer-facing situations.
✨Tip Number 3
Showcase your expertise! Bring along examples of your work, like reports or case studies, that highlight your success in quality management. This will help you stand out as a candidate who can make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Quality Manager in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience in quality control, audits, and compliance. We want to see how your background aligns with the role of Customer Service Quality Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this new role. We love seeing enthusiasm and a clear understanding of how you can contribute to our team and improve customer confidence.
Showcase Your Customer-Facing Skills:Since this role involves direct interaction with customers, make sure to highlight any experience you have in customer-facing positions. We want to know how you’ve successfully dealt with technical teams and ensured compliance in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RecruitMe
✨Know Your Quality Control Basics
Brush up on your knowledge of quality control processes, audits, and compliance standards. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas, especially in relation to the food, nutraceutical, or pharma sectors.
✨Understand the Client's Needs
Research the company and its major UK retail clients. Understand their quality expectations and any recent challenges they may have faced. This will help you tailor your responses and show that you're genuinely interested in how you can contribute to their success.
✨Prepare for Technical Questions
Expect technical questions related to quality management and compliance. Prepare to explain your approach to non-conformance investigations and root cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Communication Skills
Since this role involves direct interaction with customer quality and technical teams, highlight your communication skills. Be prepared to discuss how you've successfully collaborated with different stakeholders in the past and how you can build strong relationships moving forward.
