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For Companies At a Glance
- Tasks: Provide hands-on IT support in a busy manufacturing environment, ensuring smooth operations.
- Company: Join a leading manufacturing site where IT uptime is crucial.
- Benefits: Competitive salary, excellent healthcare, 33 holiday days, and staff discounts.
- Other info: Stable career opportunity with excellent growth potential in a dynamic environment.
- Why this job: Make a real impact by supporting production teams and enhancing operational efficiency.
- Qualifications: 3+ years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced IT Support Engineer, IT Specialist or 2nd Line Support Engineer looking for a hands-on, site-based IT role within a busy manufacturing environment? This is an excellent opportunity to join a large-scale production site where IT uptime, service availability and operational support genuinely matter. You will become a key on-site IT specialist, supporting production teams, engineering teams and site leadership across a broad range of technologies in a fast-paced operational environment. This is not a remote helpdesk role. This is a visible, hands-on IT support role where you will provide real-time technical support and help keep a live manufacturing operation running effectively.
Whats in it for you?
- Very competitive salary
- Excellent healthcare benefits, including access to a 24/7 GP service and physio sessions
- 33 holiday days each year, including 25 days flexible booking plus 8 bank holidays
- Holiday purchase scheme
- Discounted staff shopping onsite on a range of products
- Free will writing service
- Enhanced maternity and paternity leave
- Stable, long-term career opportunity within a major manufacturing environment
- Opportunity to work closely with operational leadership and engineering teams
Please note: this role is fully office-based with no hybrid or remote working options.
The Role
As the IT Site Services Specialist, you will provide hands-on 2nd Line IT Support across a complex site-based production environment. You will support end users, factory systems and operational teams, while helping to maintain service availability, resolve incidents and drive improvements across the IT environment.
Key responsibilities include:
- Providing on-site 2nd Line IT Support across a busy production environment
- Supporting end-user devices, mobile devices and printing hardware
- Supporting factory and production systems
- Supporting VOIP telephony, AV equipment and network cabling
- Working closely with engineering teams, production teams and site leadership
- Acting as a key point of contact for technical issues and incident resolution
- Managing incidents, service requests, changes and problem records
- Supporting Business Change Requests and IT project activity
- Carrying out proactive maintenance, upgrades, software patching and lifecycle improvements
- Monitoring service performance and identifying risks or areas for improvement
- Liaising with third-party suppliers and vendors for technical support and maintenance
- Maintaining documentation, configuration records and technical standards
- Supporting service improvement initiatives and operational efficiency projects
- Delivering user guidance and excellent customer service to colleagues
- Ensuring agreed service levels and operational support standards are achieved
What We're Looking For
We're keen to speak with candidates who have experience in roles such as: IT Support Engineer, IT Specialist, 2nd Line Support Engineer, Site IT Engineer, Infrastructure Support Engineer, Manufacturing IT Support Engineer, Factory IT Support Engineer, Technical Support Engineer, IT Field Support Engineer.
You will ideally have:
- 3+ years experience supporting complex production, manufacturing or site-based operational environments
- Strong hands-on 2nd Line IT Support experience
- Experience supporting factory, production or operational teams
- Experience working closely with engineering teams and senior site stakeholders
- Knowledge of mobile devices, printers and AV equipment
- VOIP telephony configuration and support experience
- Experience with network cabling
- Experience using IT service management and monitoring tools
- Strong troubleshooting and incident/problem management skills
- Good understanding of ITIL principles, including Incident, Change and Problem Management
- Excellent communication and customer service skills
- Ability to explain technical issues clearly to non-technical users
- Ability to prioritise workload in a fast-paced environment
- A proactive, flexible and collaborative approach
- Full UK Driving Licence
Experience working in a live production or manufacturing environment would be highly desirable.
If you're an experienced IT Support Engineer, 2nd Line Support Engineer or IT Site Services Specialist looking for a hands-on role where you can make a real operational impact, we'd like to hear from you.
Locations
IT Support Engineer in Lincolnshire, Sleaford employer: RecruitMe
Contact Detail:
RecruitMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Lincolnshire, Sleaford
✨Tip Number 1
Get your hands dirty! Since this role is all about being on-site, make sure to highlight any hands-on experience you have in your conversations. Talk about specific situations where you’ve resolved issues in real-time, as that’s what they’re looking for.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 3
Prepare for scenario-based questions! Think of examples from your past roles where you’ve tackled technical challenges or improved service delivery. They’ll want to see how you think on your feet, so practice articulating your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into that busy manufacturing environment.
We think you need these skills to ace IT Support Engineer in Lincolnshire, Sleaford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your hands-on experience in 2nd Line Support and any specific skills that match the job description, like supporting production environments or working with engineering teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for IT support in a manufacturing setting and how you can contribute to keeping operations running smoothly.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills. Whether it's VOIP telephony, network cabling, or troubleshooting, make sure we see how your expertise aligns with what we're looking for.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RecruitMe
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 2nd Line IT Support. Be ready to discuss your experience with factory systems, VOIP telephony, and network cabling. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've resolved technical issues in a fast-paced environment. Highlight your troubleshooting methods and how you prioritised tasks to keep operations running smoothly.
✨Communicate Clearly
Since you'll be working closely with non-technical users, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to deliver excellent customer service and support to colleagues.
✨Research the Company Culture
Familiarise yourself with the manufacturing environment and the specific challenges they face. Understanding their operational needs will help you tailor your responses and show that you're genuinely interested in making an impact.