Trainee Enforcement Agent in Hounslow

Are you from an emergency services, ex-military, prison service, custody, security, field operations or public-facing compliance background and looking for a new career?

Training: 12-week programme with City & Guilds Taking Control of Goods Certification

Benefits: Company van, fuel card, work phone, 25 days holiday plus bank holidays, pension, health cash-back plan and staff discounts.

We are recruiting Trainee Enforcement Agents through our client's new Academy. This is an excellent opportunity to transfer your resilience, communication skills and judgement into a structured enforcement career, with full training, a recognised qualification and long-term development. You do not need previous enforcement experience. We are looking for people who can stay calm under pressure, communicate professionally, follow process, make fair decisions and handle sensitive situations with integrity.

Whats in it for you?

• OTE of £45,000 - £60,000 per year
• Uncapped commission once training is completed
• Full 12-week training programme
• City & Guilds Taking Control of Goods Certification
• Company van
• Fuel card
• Work phone
• 25 days annual leave plus bank holidays
• Pension scheme
• Health cash-back plan
• Enhanced family benefits
• Staff discounts across shopping, travel, leisure and wellbeing
• Long-term career development within enforcement and field operations

The role:

As a Trainee Enforcement Agent, you will support local authorities and communities by working with residents and business owners to bring unpaid council tax or business rates up to date. This is a responsible, field-based role where you will make in-person visits, manage a varied caseload and deal with a wide range of people and circumstances. Some situations will be sensitive or challenging, so you will need confidence, empathy, resilience and strong judgement.

You will be fully supported through a structured 12-week training programme, helping you gain your City & Guilds Taking Control of Goods Certification and develop a respected professional pathway in enforcement.

What you'll be doing:

• Carrying out enforcement activity, including executing Liability Orders
• Making in-person visits to residents and businesses
• Assessing individual circumstances and securing payments or recovering goods where required
• Managing a varied caseload, including persistent evasion and high-priority cases
• Using investigative skills to locate individuals and gather relevant information
• Identifying non-compliance or evasion tactics and responding with evidence-led solutions
• Handling sensitive conversations, including with vulnerable people, using empathy and professionalism
• Maintaining accurate records, managing payments and following legal, regulatory and operational requirements
• Working flexibly, including early mornings, some evenings and occasional weekends
• Travelling as required, with some overnight stays where necessary

Why your background could be a strong fit:

This role could suit people from the police, prison service, armed forces, fire service, ambulance service, custody, security, field compliance, local authority enforcement, public-facing operations or similar backgrounds. You may already be used to:

• Managing conflict calmly and professionally
• Speaking with people in stressful or sensitive situations
• Following legislation, policy and clear procedures
• Working independently and taking ownership
• Assessing risk, vulnerability and personal safety
• Remaining calm when challenged
• Keeping accurate records and evidence
• Making fair, practical decisions under pressure
• Representing an organisation professionally in the community

These skills are highly transferable into a career as an Enforcement Agent.

What we're looking for:

We are looking for candidates who are:

• Clear, confident and professional communicators
• Resilient, persistent and able to stay motivated through challenging cases
• Calm under pressure and able to manage conflict appropriately
• Fair, empathetic and able to assess individual circumstances professionally
• Outcome-focused and motivated to achieve personal and business targets
• Organised and able to manage a caseload independently
• Digitally capable, with the ability to retrieve, analyse and interpret information
• Comfortable learning and applying policy, procedure and legislation accurately
• Reliable, accountable and committed to high standards

Essential requirements:

• Full UK driving licence
• At least 12 months driving experience
• No more than 6 points on your licence
• Able to pass Disclosure and Barring Service checks
• Able to pass a County Court Judgment check
• Flexible approach to working hours, including early mornings, some evenings and occasional weekends

This is a strong opportunity for someone looking to build a long-term career in enforcement, with full training, recognised certification, a company van and strong earning potential.