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- Tasks: Lead customer-facing quality initiatives and ensure compliance with industry standards.
- Company: Fast-growing, award-winning manufacturing business supplying major UK retailers.
- Benefits: Opportunity for career progression and direct exposure to global brands.
- Other info: Join a supportive team focused on innovation and continuous improvement.
- Why this job: Make a real impact on quality and compliance in a dynamic environment.
- Qualifications: Experience in quality management within regulated manufacturing sectors.
The predicted salary is between 40000 - 50000 £ per year.
This is a new client-facing Customer Technical Quality Manager role in a fast-growing, award-winning manufacturing business supplying major UK retailers. This is a newly created role, introduced because of continued business growth. You’ll work alongside the existing Quality Management team, adding dedicated customer-facing technical support and helping strengthen the link between internal quality, compliance and external customer expectations.
If you’ve built your career around quality control, audits and compliance, and you’re confident dealing directly with customer technical and quality teams, this is a role where you’ll genuinely make an impact.
The Opportunity
This newly created position will see you take ownership of customer-facing technical and quality activity, acting as the key link between internal operations and external client expectations. You’ll be trusted to work directly with customer quality and technical teams, while also working closely with the existing Quality Management team to drive improvements across quality, compliance and KPI performance.
The Role
This is a customer-facing technical quality role with strong external client exposure.
- Act as a primary technical and quality contact for customers and retailers
- Support BRCGS and customer audits
- Work directly with customer quality control and technical teams to ensure compliance
- Oversee quality control processes and testing programmes
- Lead non-conformance investigations, root cause analysis and CAPA
- Maintain and develop the QMS
- Work alongside the existing Quality Management team to improve standards, processes and customer confidence
What We’re Looking For
- Experience in a Quality Manager, Technical Manager, Customer Technical Manager, QA Manager or similar role.
- Background in food, nutraceutical, pharma or regulated manufacturing
- Experience with BRCGS audits and retailer standards
- Confident working with customer technical and quality teams
- Strong understanding of: HACCP, GMP, QMS, Food safety and compliance
Why Join
- Brand-newly created role with clear purpose and visibility
- Work alongside an established Quality Management team
- Direct exposure to major retailers and global brands
- Join a growing, investment-led business
- Strong focus on quality, compliance and innovation
- Clear opportunity to develop and progress
Commutable from: Lincoln, Doncaster, Scunthorpe, Gainsborough, Grimsby
Apply
If you’re ready to step into a more senior, client-facing technical quality role where you can influence audit performance, customer confidence and standards, apply now.
Customer Quality Manager in Grantham employer: RecruitMe
Contact Detail:
RecruitMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Manager in Grantham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in quality management or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of BRCGS audits and compliance standards. We want you to be able to showcase your expertise confidently when discussing how you can improve quality processes.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact in quality management.
We think you need these skills to ace Customer Quality Manager in Grantham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Quality Manager. Highlight your experience in quality control, audits, and compliance, and don’t forget to mention any direct interactions with customer technical teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality management and how your background aligns with the needs of our fast-growing business. Show us how you can make an impact!
Showcase Relevant Experience: When detailing your work history, focus on roles that involved customer-facing responsibilities and quality assurance. Mention specific achievements, like successful audits or improvements in compliance, to grab our attention.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RecruitMe
✨Know Your Quality Standards
Make sure you brush up on your knowledge of quality standards like BRCGS and HACCP. Be ready to discuss how you've applied these in previous roles, as this will show your understanding of compliance and quality control processes.
✨Prepare for Customer Interactions
Since this role is customer-facing, think about how you would handle various customer scenarios. Prepare examples of how you've successfully communicated with technical teams or resolved quality issues in the past to demonstrate your interpersonal skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've led non-conformance investigations or conducted root cause analysis. Highlight your approach to problem-solving and how it has positively impacted quality and compliance in your previous roles.
✨Understand the Company Culture
Research the company’s values and mission. Understanding their focus on quality, compliance, and innovation will help you align your answers with what they’re looking for, making you a more appealing candidate.