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- Tasks: Lead a team of engineers, ensuring top-notch service and performance in the field.
- Company: Established national energy services organisation with a focus on innovation.
- Benefits: Competitive salary, quarterly bonuses, generous holiday, and career development opportunities.
- Why this job: Make a real impact while coaching and leading a dynamic engineering team.
- Qualifications: Experience in field management, strong leadership skills, and a background in utilities.
- Other info: Enjoy a hands-on role with excellent long-term career prospects.
The predicted salary is between 45000 - 52000 £ per year.
An established national energy services organisation is seeking an experienced Field Services Delivery Manager to lead a high-performing engineering team across the West Midlands. This is a senior, field-based leadership role with real operational impact. You will be responsible for driving performance, safety, quality and customer satisfaction across a team of around 15 field engineers, ensuring delivery against key contractual KPIs and service level agreements. This is an ideal opportunity for a technically strong leader who enjoys being visible in the field, coaching engineers side-by-side, and playing a hands-on role in operational delivery.
Responsibilities
- Lead and manage a team of field engineers, ensuring consistent delivery of installation and service targets
- Spend the majority of your time in the field providing coaching, performance management and technical support
- Drive improvements in productivity, quality, safety and customer satisfaction
- Ensure full compliance with health, safety and environmental standards
- Monitor engineer performance using audits, KPIs and compliance data
- Support onboarding, training and ongoing development of new and existing engineers
- Manage timesheets, attendance and performance reviews
- Support investigation of incidents and customer complaints
- Work closely with internal teams including Compliance, HR and Performance Managers
- Participate in on-call and, in exceptional circumstances, support field delivery directly
What We’re Looking For
- Proven experience in a supervisory or field management role
- Strong coaching and leadership capability
- A background in utilities or smart metering
- Dual Fuel Meter Engineer qualification
- Excellent knowledge of health & safety and operational compliance
- Strong communication and stakeholder management skills
- A hands-on, field-focused leadership style
- Full UK driving licence
What’s On Offer
- Salary of £45,992.14
- Quarterly performance bonus
- 25 days holiday plus bank holidays (rising to 30 with service)
- 4% employer pension (increasing to 5%)
- Life assurance (4x salary)
- Employee Participation Plan
- Enhanced sick pay and family leave
- Cycle to work scheme
- Employee Assistance Programme and digital GP access
- Healthcare cashback scheme
- Structured learning & development and management training
Field Services Delivery Manager - Field Based employer: RecruitME
Contact Detail:
RecruitME Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Delivery Manager - Field Based
✨Tip Number 1
Get out there and network! Attend industry events, meet-ups, or even local coffee mornings. Connecting with people in the field can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and experience. Engage with posts related to field services and connect with industry leaders to get noticed.
✨Tip Number 3
Prepare for interviews by practising common questions specific to field management roles. Think about how you can demonstrate your coaching and leadership skills through real-life examples.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making an impact in the field.
We think you need these skills to ace Field Services Delivery Manager - Field Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory or field management experience, especially in utilities or smart metering, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your leadership style and coaching capabilities. Share specific examples of how you've driven performance and improved customer satisfaction in previous roles.
Showcase Your Technical Knowledge: Since this role requires a strong technical background, don’t shy away from mentioning your Dual Fuel Meter Engineer qualification and any relevant health and safety knowledge. We love seeing candidates who are technically savvy!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at RecruitME
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field services and energy management. Be ready to discuss your experience with KPIs, compliance, and safety standards, as these are crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached engineers or improved performance. This will demonstrate your hands-on leadership style that the company is looking for.
✨Be Field-Focused
Since this role is field-based, express your enthusiasm for being out there with the team. Share stories that highlight your visibility in the field and how you’ve made a direct impact on operations and customer satisfaction.
✨Ask Smart Questions
Prepare thoughtful questions about the company's goals, challenges, and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
