At a Glance
- Tasks: Lead quality control and compliance for major UK retailers in a dynamic manufacturing environment.
- Company: Fast-growing, award-winning manufacturing business focused on quality and innovation.
- Benefits: Opportunity for career progression, direct exposure to global brands, and a supportive team.
- Other info: Join a collaborative team with a strong focus on quality and compliance.
- Why this job: Make a real impact on customer confidence and quality standards in a newly created role.
- Qualifications: Experience in quality management or similar roles, preferably in food or regulated manufacturing.
The predicted salary is between 40000 - 50000 € per year.
This is a new client-facing Customer Technical Quality Manager role in a fast-growing, award-winning manufacturing business supplying major UK retailers. This is a newly created role, introduced because of continued business growth. You’ll work alongside the existing Quality Management team, adding dedicated customer-facing technical support and helping strengthen the link between internal quality, compliance and external customer expectations.
If you’ve built your career around quality control, audits and compliance, and you’re confident dealing directly with customer technical and quality teams, this is a role where you’ll genuinely make an impact. You’ll be trusted to work directly with customer quality and technical teams, while also working closely with the existing Quality Management team to drive improvements across quality, compliance and KPI performance.
This is a customer-facing technical quality role with strong external client exposure and so you will:
- Act as a primary technical and quality contact for customers and retailers
- Support BRCGS and customer audits
- Work directly with customer quality control and technical teams to ensure compliance
- Oversee quality control processes and testing programmes
- Lead non-conformance investigations, root cause analysis and CAPA
- Work alongside the existing Quality Management team to improve standards, processes and customer confidence
What We’re Looking For:
- Experience in a Quality Manager, Technical Manager, Customer Technical Manager, QA Manager or similar role OR A SIMILAR ROLE in the Retail Sector.
- Background in food, nutraceutical, pharma or regulated manufacturing
- Experience with BRCGS audits and retailer standards
- Confident working with customer technical and quality teams
Why Join:
- Brand-newly created role with clear purpose and visibility
- Work alongside an established Quality Management team
- Direct exposure to major retailers and global brands
- Join a growing, investment-led business
- Strong focus on quality, compliance and innovation
- Clear opportunity to develop and progress
Commutable from: Lincoln, Doncaster, Scunthorpe, Gainsborough, Grimsby
If you’re ready to step into a more senior, client-facing technical quality role where you can influence audit performance, customer confidence and standards, apply now.
Customer Quality Manager employer: RecruitMe
Join a fast-growing, award-winning manufacturing business that prioritises quality and compliance, offering you the chance to make a significant impact in a newly created Customer Quality Manager role. With a strong focus on employee development and innovation, you'll work closely with an established Quality Management team and have direct exposure to major retailers, ensuring a dynamic and rewarding work environment. Located conveniently for commuters from Lincoln, Doncaster, and surrounding areas, this role provides a unique opportunity to advance your career while contributing to the success of a leading company in the sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with major retailers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of BRCGS audits and compliance standards. We want you to feel confident discussing how your experience aligns with the role's requirements.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled non-conformance issues or improved quality processes in past roles. This will demonstrate your ability to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Quality Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in quality control and compliance, especially in the food or regulated manufacturing sectors. We want to see how your background aligns with the role of Customer Quality Manager, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this newly created role. Talk about your experience with BRCGS audits and how you’ve successfully worked with customer technical teams in the past. Let us know what makes you tick!
Showcase Your Soft Skills:This role is all about client interaction, so don’t forget to highlight your communication and problem-solving skills. We’re looking for someone who can confidently engage with customers and lead investigations, so share examples that demonstrate these abilities.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your tailored CV and cover letter right there. Let’s get your application in and start this exciting journey together!
How to prepare for a job interview at RecruitMe
✨Know Your Quality Standards
Make sure you brush up on BRCGS standards and any relevant compliance regulations. Being able to discuss these confidently will show that you understand the technical aspects of the role and can effectively communicate with customer quality teams.
✨Prepare for Scenario Questions
Expect questions about how you've handled non-conformance investigations or root cause analysis in the past. Have specific examples ready that highlight your problem-solving skills and ability to improve quality processes.
✨Showcase Your Customer Interaction Skills
Since this role is client-facing, be prepared to discuss your experience working directly with customers. Highlight any successful collaborations or improvements you've made in previous roles that enhanced customer confidence and satisfaction.
✨Research the Company and Its Clients
Familiarise yourself with the company’s major retail clients and their expectations. Understanding their business model and how your role fits into their quality assurance processes will demonstrate your commitment and readiness to contribute from day one.
