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- Tasks: Lead a team of engineers, ensuring top-notch service and performance in the field.
- Company: Established national energy services organisation with a focus on innovation.
- Benefits: Competitive salary, quarterly bonuses, generous holiday, and career development opportunities.
- Why this job: Make a real impact while coaching and leading a dynamic engineering team.
- Qualifications: Experience in field management, strong leadership skills, and a background in utilities.
- Other info: Hands-on role with excellent long-term career growth potential.
An established national energy services organisation is seeking an experienced Field Services Delivery Manager to lead a high-performing engineering team across the West Midlands. This is a senior, field-based leadership role with real operational impact. You will be responsible for driving performance, safety, quality and customer satisfaction across a team of around 15 field engineers, ensuring delivery against key contractual KPIs and service level agreements.
This is an ideal opportunity for a technically strong leader who enjoys being visible in the field, coaching engineers side-by-side, and playing a hands-on role in operational delivery.
The Role
- Lead and manage a team of field engineers, ensuring consistent delivery of installation and service targets
- Spend the majority of your time in the field providing coaching, performance management and technical support
- Drive improvements in productivity, quality, safety and customer satisfaction
- Ensure full compliance with health, safety and environmental standards
- Monitor engineer performance using audits, KPIs and compliance data
- Support onboarding, training and ongoing development of new and existing engineers
- Manage timesheets, attendance and performance reviews
- Support investigation of incidents and customer complaints
- Work closely with internal teams including Compliance, HR and Performance Managers
- Participate in on-call and, in exceptional circumstances, support field delivery directly
What We're Looking For
- Proven experience in a supervisory or field management role
- Strong coaching and leadership capability
- A background in utilities or smart metering
- Dual Fuel Meter Engineer qualification
- Excellent knowledge of health & safety and operational compliance
- Strong communication and stakeholder management skills
- A hands-on, field-focused leadership style
- Full UK driving licence
What's On Offer
- Salary of £45,992.14
- Quarterly performance bonus
- 25 days holiday plus bank holidays (rising to 30 with service)
- 4% employer pension (increasing to 5%)
- Life assurance (4x salary)
- Employee Participation Plan
- Enhanced sick pay and family leave
- Cycle to work scheme
- Employee Assistance Programme and digital GP access
- Healthcare cashback scheme
- Structured learning & development and management training
Field Services Manager in Birmingham employer: RecruitME
Contact Detail:
RecruitME Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Manager in Birmingham
✨Tip Number 1
Get out there and network! Attend industry events, meet-ups, or even local coffee mornings. The more people you connect with, the better your chances of hearing about opportunities that might not even be advertised.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and experience. Engage with posts related to field services and connect with professionals in the industry to increase your visibility.
✨Tip Number 3
When you land an interview, prepare to demonstrate your hands-on leadership style. Share specific examples of how you've coached teams in the field and improved performance. Show them you’re not just a manager, but a leader who gets involved!
✨Tip Number 4
Finally, don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your relevant experience and passion for field services management.
We think you need these skills to ace Field Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Manager role. Highlight your supervisory experience and any relevant qualifications, like your Dual Fuel Meter Engineer certification. We want to see how your background aligns with our needs!
Showcase Your Leadership Skills: In your application, emphasise your coaching and leadership capabilities. Share examples of how you've driven performance and improved team dynamics in previous roles. We love seeing candidates who can lead by example!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Address how you meet the key requirements from the job description, such as your knowledge of health and safety standards. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at RecruitME
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field services and energy management. Be ready to discuss your experience with KPIs, safety standards, and how you've driven performance in previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your coaching and leadership capabilities. Think about times when you've successfully managed a team or improved performance through hands-on support. This role is all about being visible and impactful in the field!
✨Understand the Company Culture
Research the organisation's values and mission. Be prepared to explain how your personal values align with theirs, especially regarding safety, quality, and customer satisfaction. This will show that you're not just a fit for the role, but for the company as well.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current challenges in field services or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
