At a Glance
- Tasks: Lead IT architecture for CRM solutions, optimising customer journeys and driving digital transformation.
- Company: Join Boston Consulting Group, a global leader in business strategy and digital innovation.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to guide junior team members and develop your career.
- Why this job: Make a real impact by transforming businesses with cutting-edge technology and innovative solutions.
- Qualifications: 10-15 years in IT architecture, strong CRM expertise, and excellent problem-solving skills.
The predicted salary is between 80000 - 100000 € per year.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
About BCG Platinion
BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenges. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.
Practice Area
BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. Together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.
What You'll Do
At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel.
As a Lead IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include:
- Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
- Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
- Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
- Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
- Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex 'modules' within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally, as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team.
What You'll Bring
- 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
- Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
- Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
- Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc.) and integration platforms (such as Mulesoft, Dell Boomi, etc.).
- Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.).
- Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
- Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous.
- E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
- Analytical mindset and excellent problem-solving skills.
- Experience of managing teams.
- Strong communication skills for stakeholder engagement at all levels.
- Ability to work under pressure and willingness to travel to clients worldwide.
- Strong communication and presentation skills.
- University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.
Additional info
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.
Lead IT Architect - Platinion - Salesforce/CRM in London employer: Recruitics
At BCG Platinion, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Our New York office offers a dynamic environment where experienced IT Architects can thrive, with ample opportunities for professional growth and development. We are committed to meaningful work that not only transforms our clients' digital landscapes but also empowers our employees to excel in their careers while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Lead IT Architect - Platinion - Salesforce/CRM in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Lead IT Architect - Platinion - Salesforce/CRM in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead IT Architect role. Highlight your experience with CRM solutions and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help us unlock our clients' digital potential. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills:In your application, don't forget to showcase your analytical mindset and problem-solving skills. Share examples of how you've tackled complex challenges in previous roles, especially in CRM architecture or integrations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Recruitics
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce and Microsoft Dynamics. Be ready to discuss specific features, benefits, and how they can be tailored to meet client needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex CRM integrations you've managed. Highlight your analytical mindset and how you approached challenges, especially in legacy integration and remediation scenarios.
✨Understand the Business Context
Familiarise yourself with the consumer goods, industrial goods, and retail sectors. Be prepared to discuss how CRM strategies can optimise customer journeys in these industries, demonstrating your understanding of end-to-end processes.
✨Engage with Stakeholders
Practice your communication skills by simulating stakeholder engagement scenarios. Think about how you would present your ideas and win buy-in for your recommendations, as this will be crucial in your role.
