At a Glance
- Tasks: Support backend operations and customer service for the Shield insurance team.
- Company: Join a dynamic team at a leading insurance company.
- Benefits: Earn up to $4,000/month with Monday to Friday office hours.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Diploma or degree holder with experience in insurance or customer service.
The predicted salary is between 4000 - 4000 € per month.
We are hiring a Policy Servicing Executive to support backend operations and customer servicing functions under the Shield insurance team. Candidates with experience in insurance operations, policy servicing, claims support, or customer service administration are encouraged to apply.
Location: Labrador Park
Salary: Up to $4,000/month
Work Hours: Monday – Friday, Office Hours
Responsibilities:
- Manage daily processing of customer policy servicing requests and escalations
- Handle policy-related requests accurately in accordance with service standards and guidelines
- Assess and resolve escalated cases and customer complaints independently
- Provide timely support to Financial Consultants and customers
- Maintain and update SOPs and user guides when required
- Process and approve payments within assigned authority limits
- Support team operations and perform ad hoc duties assigned by Team Lead
Requirements:
- Minimum Diploma or Degree holder
- Prior experience in insurance operations, policy servicing, claims support, or customer service preferred
- Knowledge of Shield plans will be an added advantage
- Strong communication and interpersonal skills
- Detail-oriented and able to work independently in a fast-paced environment
- Good problem-solving skills and customer-oriented mindset
- Proficient in Microsoft Office applications
Interested applicants may apply directly with an updated resume for more details.
Policy Servicing Executive (Shield) 9 months @Labrador Park Up to $4K employer: RecruitFirst
Join our dynamic team at Labrador Park as a Policy Servicing Executive, where we prioritise employee growth and development in a supportive work culture. With competitive salaries and a focus on work-life balance, we offer a unique opportunity to thrive in the insurance sector while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Servicing Executive (Shield) 9 months @Labrador Park Up to $4K
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know about policy servicing. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Shield plans and customer service best practices. We want you to shine when discussing how you can handle policy-related requests and resolve complaints.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully managed escalated cases or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Policy Servicing Executive (Shield) 9 months @Labrador Park Up to $4K
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in insurance operations and customer service. We want to see how your skills match the role of Policy Servicing Executive, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Shield team. Share specific examples of how you've handled policy servicing requests or resolved customer complaints in the past.
Show Off Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any knowledge of Shield plans. We love candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RecruitFirst
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance operations and policy servicing. Familiarise yourself with Shield plans, as this will show the interviewers that you're genuinely interested and prepared for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or escalated cases. This will demonstrate your ability to handle challenges independently, which is crucial for the Policy Servicing Executive role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Strong communication skills are essential in this position, so consider doing mock interviews with a friend to refine your delivery and ensure you come across as personable and professional.
✨Be Detail-Oriented
Since the role requires maintaining and updating SOPs and user guides, be ready to discuss how you pay attention to detail in your work. Bring up specific instances where your meticulous nature has led to successful outcomes in previous roles.
