At a Glance
- Tasks: Support backend operations and customer service for the Shield insurance team.
- Company: Join a dynamic insurance team at Labrador Park.
- Benefits: Earn up to $4,000/month with a Monday to Friday schedule.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Diploma or degree required; insurance experience preferred.
The predicted salary is between 48000 - 48000 € per year.
We are hiring a Policy Servicing Executive to support backend operations and customer servicing functions under the Shield insurance team. Candidates with experience in insurance operations, policy servicing, claims support, or customer service administration are encouraged to apply.
Responsibilities:
- Manage daily processing of customer policy servicing requests and escalations
- Handle policy-related requests accurately in accordance with service standards and guidelines
- Assess and resolve escalated cases and customer complaints independently
- Provide timely support to Financial Consultants and customers
- Maintain and update SOPs and user guides when required
- Process and approve payments within assigned authority limits
- Support team operations and perform ad hoc duties assigned by Team Lead
Requirements:
- Minimum Diploma or Degree holder
- Prior experience in insurance operations, policy servicing, claims support, or customer service preferred
- Knowledge of Shield plans will be an added advantage
- Strong communication and interpersonal skills
- Detail-oriented and able to work independently in a fast-paced environment
- Good problem-solving skills and customer-oriented mindset
- Proficient in Microsoft Office applications
Interested applicants may apply directly with an updated resume for more details.
Policy Servicing Executive (Shield) 9 months @Labrador Park Up to $4K in London employer: RecruitFirst
Join our dynamic team at Labrador Park as a Policy Servicing Executive, where we prioritise employee growth and a supportive work culture. With competitive salaries and a focus on professional development, we offer a rewarding environment for those passionate about insurance operations and customer service. Experience the unique advantage of working in a vibrant location that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Servicing Executive (Shield) 9 months @Labrador Park Up to $4K in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know about policy servicing. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Shield plans and common customer service scenarios. We want you to shine when discussing how you can handle policy-related requests and customer complaints.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that match your skills in insurance operations and customer service. Check out our website for the latest openings and make sure your application stands out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Policy Servicing Executive (Shield) 9 months @Labrador Park Up to $4K in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in insurance operations and customer service. We want to see how your skills match the role of Policy Servicing Executive, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Shield team. Share specific examples of how you've handled policy servicing requests or resolved customer complaints in the past.
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. We love candidates who can think on their feet, so share a story where you successfully tackled a challenging situation in customer service or policy management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Policy Servicing Executive role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RecruitFirst
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance operations and policy servicing. Familiarise yourself with Shield plans, as this will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or escalated cases. This will demonstrate your ability to handle challenges independently, which is crucial for the Policy Servicing Executive role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Strong communication skills are essential, so consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and professional.
✨Be Detail-Oriented
Since the role requires maintaining and updating SOPs and user guides, be ready to discuss how you pay attention to detail in your work. Bring up specific instances where your meticulous nature has led to successful outcomes in previous roles.
