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- Tasks: Manage client relationships and enhance service delivery for high-value accounts.
- Company: Join a leading global firm in legal and professional services, renowned for excellence.
- Benefits: Enjoy a hybrid work model with flexibility and opportunities for growth.
- Why this job: Be part of a dynamic team, supporting top-tier clients and driving impactful results.
- Qualifications: 5+ years in CRM, with 2 years in a law firm; strong communication skills required.
- Other info: Opportunity to collaborate on marketing initiatives and seasonal campaigns.
The predicted salary is between 43200 - 72000 £ per year.
An international leader in legal, corporate, and fiduciary services is seeking an experienced Client Relationship Manager to join its growing London team. This is a fantastic opportunity to work with a world-class professional services firm supporting top-tier clients across financial services, capital markets, and investment management. The role focuses on deepening client relationships, enhancing service delivery, and driving growth across a portfolio of high-value accounts.
- Be the key contact for a portfolio of clients, managing all non-legal interactions.
- Strengthen long-term relationships through proactive client care and strategic support.
- Ensure compliance with KYC, regulatory, and internal governance requirements.
- Work closely with business leaders to identify cross-selling and growth opportunities.
- Support billing, portal access, and other operational processes.
- Collaborate on seasonal campaigns and marketing initiatives.
5+ years’ experience in CRM - with at least 2 years of that in a law firm - essential. Strong communication and relationship-building skills. Degree-qualified with a solid understanding of corporate or financial services sectors.
Location: London | Hybrid (50% in-office)
If you’re ready to take the next step in your relationship management career with a truly global firm, get in touch to learn more.
Consumer Service and Engagement Manager— employer: Recruiters.ie
Contact Detail:
Recruiters.ie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service and Engagement Manager—
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of the legal and professional services sectors. Understanding the nuances of client relationship management in this field will help you stand out during discussions.
✨Tip Number 2
Network with professionals already working in client relationship roles within law firms. Attend industry events or webinars to gain insights and make connections that could lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with KYC and compliance processes, as these are crucial in the role. Be ready to provide examples of how you've successfully navigated these requirements in past positions.
✨Tip Number 4
Showcase your ability to drive growth through strategic support. Think of specific instances where you've identified cross-selling opportunities or enhanced service delivery for clients, and be prepared to share these stories.
We think you need these skills to ace Consumer Service and Engagement Manager—
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relationship management, especially within a law firm. Emphasise your communication skills and any relevant achievements that demonstrate your ability to deepen client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the legal and professional services sectors. Mention specific examples of how you've successfully managed client relationships and contributed to growth in previous roles.
Highlight Relevant Experience: In your application, clearly outline your 5+ years of CRM experience, focusing on the 2 years spent in a law firm. Use metrics or specific outcomes to illustrate your impact on client satisfaction and service delivery.
Showcase Your Soft Skills: Since strong communication and relationship-building skills are essential for this role, provide examples of how you've effectively collaborated with teams and clients. This could include successful campaigns or initiatives you've led.
How to prepare for a job interview at Recruiters.ie
✨Know Your Clients
Before the interview, research the firm's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can enhance client relationships and drive growth.
✨Showcase Your Experience
Be prepared to discuss your previous experience in client relationship management, especially within a law firm. Highlight specific examples where you've successfully deepened client relationships or identified growth opportunities.
✨Emphasise Communication Skills
Strong communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with clients and internal teams in the past.
✨Understand Compliance Requirements
Familiarise yourself with KYC and regulatory requirements relevant to the legal and financial services sectors. Being knowledgeable about these aspects will show that you are serious about compliance and governance in client interactions.
