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- Tasks: Manage client relationships and enhance service delivery for top-tier clients.
- Company: Join a leading global firm in legal and professional services.
- Benefits: Enjoy a hybrid work model and opportunities for career growth.
- Why this job: Be part of a dynamic team driving client success and business growth.
- Qualifications: 5+ years in CRM, with 2 years in a law firm; strong communication skills required.
- Other info: Opportunity to work with high-value accounts in a collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
An international leader in legal, corporate, and fiduciary services is seeking an experienced Client Relationship Manager to join its growing London team. This is a fantastic opportunity to work with a world-class professional services firm supporting top-tier clients across financial services, capital markets, and investment management. The role focuses on deepening client relationships, enhancing service delivery, and driving growth across a portfolio of high-value accounts.
- Be the key contact for a portfolio of clients, managing all non-legal interactions.
- Strengthen long-term relationships through proactive client care and strategic support.
- Ensure compliance with KYC, regulatory, and internal governance requirements.
- Work closely with business leaders to identify cross-selling and growth opportunities.
- Support billing, portal access, and other operational processes.
- Collaborate on seasonal campaigns and marketing initiatives.
5+ years’ experience in CRM - with at least 2 years of that in a law firm - essential. Strong communication and relationship-building skills. Degree-qualified with a solid understanding of corporate or financial services sectors.
Location: London | Hybrid (50% in-office)
If you’re ready to take the next step in your relationship management career with a truly global firm, get in touch to learn more.
Client Support Services Manager employer: Recruiters.ie
Contact Detail:
Recruiters.ie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Services Manager
✨Tip Number 1
Network with professionals in the legal and corporate services sectors. Attend industry events or webinars to connect with potential colleagues and clients, which can give you insights into the firm’s culture and client expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in client relationship management within the legal sector. Understanding current challenges and innovations can help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your experience in enhancing service delivery and driving growth, as these are key aspects of the role.
✨Tip Number 4
Research the firm thoroughly, including their client base and recent projects. This will not only help you tailor your approach but also show your genuine interest in the firm and its operations during any conversations.
We think you need these skills to ace Client Support Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relationship management, especially within a law firm. Emphasise your communication skills and any relevant achievements that demonstrate your ability to deepen client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the legal and professional services sectors. Mention specific examples of how you've successfully managed client portfolios and driven growth in previous roles.
Highlight Relevant Experience: In your application, focus on your 5+ years of CRM experience, particularly the 2 years spent in a law firm. Detail your familiarity with KYC compliance and your ability to support operational processes like billing and portal access.
Showcase Your Strategic Thinking: Demonstrate your strategic approach to client management by discussing how you've identified cross-selling opportunities or collaborated on marketing initiatives in past positions. This will show your potential employer that you can contribute to their growth strategy.
How to prepare for a job interview at Recruiters.ie
✨Showcase Your Relationship Management Skills
Since the role focuses on deepening client relationships, be prepared to discuss specific examples of how you've successfully managed client interactions in the past. Highlight your ability to build rapport and trust with clients, especially in a legal or professional services context.
✨Demonstrate Industry Knowledge
Familiarise yourself with the corporate and financial services sectors. Be ready to discuss current trends and challenges in these areas, as well as how they impact client relationships. This will show your potential employer that you understand their business and can contribute effectively.
✨Prepare for Compliance Questions
Given the importance of KYC and regulatory compliance in this role, expect questions related to these topics. Brush up on relevant regulations and be ready to explain how you've ensured compliance in your previous roles, demonstrating your attention to detail and commitment to governance.
✨Highlight Cross-Selling Experience
The job involves identifying cross-selling opportunities, so think of instances where you've successfully introduced additional services to clients. Prepare to discuss your approach to recognising client needs and how you can leverage those insights to drive growth for the firm.
