At a Glance
- Tasks: Coordinate training programmes and ensure an outstanding experience for clients and trainers.
- Company: Dynamic training organisation focused on delivering exceptional learning experiences.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
- Why this job: Join a fast-paced team and make a real impact in training and development.
- Qualifications: Experience in customer service and strong organisational skills required.
- Training
- Coordinator
Role: We have an amzing opportunity for a Training Coordinator and are looking for an organised and customer-focused Training Coordinator to support the successful delivery of commercial and government-funded training programmes.
This role is ideal for someone with excellent administrative, organisational and communication skills who enjoys working in a fast-paced, client-focused environment.
Working closely with the sales, training and marketing teams, you will coordinate training courses from enquiry through to completion, ensuring an outstanding experience for clients, delegates and trainers while maintaining accurate records and supporting business growth.
Key Responsibilities
- Coordinate the delivery of open programme courses and bespoke client training programmes.
- Act as the first point of contact for training enquiries from clients and trainers.
- Manage the shared training inbox, responding to enquiries and directing requests to the appropriate team members.
- Process course bookings, issue confirmations and invoices, and maintain accurate delegate records.
- Schedule pre-course briefings, arrange course logistics and support trainers to ensure smooth programme delivery.
- Maintain accurate information within the CRM system, recording enquiries, opportunities, bookings and delegate information.
- Research prospective clients and identify potential business opportunities, passing qualified leads to the sales team.
- Collect and analyse post-course feedback, identifying sales opportunities and ensuring follow-up actions are completed.
- Ensure all course materials are current, organised and easily accessible.
- Work closely with the marketing team to support the promotion of upcoming training programmes and website updates.
- Produce weekly and monthly reports covering bookings, delegates, revenue and training activity.
- Process trainer and supplier invoices, ensuring costs are accurately recorded and any discrepancies are resolved promptly.
- Build strong relationships with clients, trainers and internal stakeholders to deliver an excellent customer experience.
- Attend team meetings to support training planning, scheduling and continuous improvement.
- Provide general administrative support and assist colleagues as required.
About You We're looking for someone who is highly organised, proactive and enjoys building positive relationships with customers and colleagues.
Essential Experience
- Experience working in a customer-focused, commercial or target-driven environment.
- Previous experience coordinating training, learning and development, events or similar administrative activities.
- Excellent customer service and communication skills.
- Experience using CRM systems to manage customer information and sales activity.
- Strong administrative and organisational skills.
- Ability to manage multiple priorities and work to deadlines.
- Confident using Microsoft Office, including Excel, Word and Outlook.
* High level of accuracy and attention to detail. Desirable
- Experience within the training, learning and development or education sector.
- Experience using Salesforce or another CRM platform.
- Experience supporting sales teams or commercial operations.
- Knowledge of government-funded training programmes.
Skills & Attributes: Excellent communication and interpersonal skills.
Strong planning and organisational abilities.
Analytical with good numerical skills.
Self-motivated and able to work independently.
Flexible and adaptable in a fast-paced environment.
Positive, proactive approach to problem solving.
Reliable, professional and committed to delivering excellent customer service.
Team player with a continuous improvement mindset.
What You'll Bring A passion for delivering outstanding customer experiences.
The ability to coordinate multiple projects simultaneously.
Confidence working with clients, trainers and internal teams.
Strong attention to detail and a commitment to quality.
A collaborative approach with the ability to identify opportunities to improve processes and support business growth
Training Coordinator employer: RecruitedUK
RecruitedUK is an exceptional employer that prioritises the growth and development of its educators, offering a supportive work culture in the vibrant locations of Cardiff and Barry. With generous benefits such as 30 days of holiday, healthcare, and a bonus scheme, employees are empowered to inspire and empower young learners while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Training Coordinator
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like RecruitedUK looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Training Coordinator at RecruitedUK, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Training Coordinator
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at RecruitedUK, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of RecruitedUK and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at RecruitedUK
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that RecruitedUK might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at RecruitedUK.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
