Database Manager in North West London

Role: Database Manager

Location:Hendon, Northwest London.

Salary: Up to £45K (depending on experience)

Office Hours:09:0017:30 with early closing on Fridays (office-based with flexibility for remote work).

Are you a Raisers Edge / NXT pro with a passion for data, systems, and making a difference? Join a leading charity supporting life-changing work.

Our client is looking for someone to:

• Manage and maintain our CRM (Raisers Edge / NXT)
• Ensure data accuracy, reporting, and compliance (GDPR, Gift Aid)
• Lead database improvements and integrations
• Support teams with data segmentation and campaign reporting
• Train staff and document CRM processes

Database Management & Integrity

• Oversee the daily operation, maintenance, and security of Raisers Edge / NXT
• Conduct regular audits and quality control checks to eliminate inconsistencies
• Lead data standardisation efforts for campaign assignments, constituent records, and financial reconciliation
• Implement de-duplication protocols and improve data entry processes.

Project Management and CRM optimisation

• Lead a structured CRM improvement projectin collaboration with consultants
• Develop a roadmap for database enhancements aligned with organisational goals
• Liaise with internal teams, external consultants, and Blackbaud support to implement system improvements
• Monitor and track progress against objectives, reporting to senior management.

General responsibilities

• Provide training and guidance to staff on Raisers Edge / NXT usage
• Monitor user practices and perform audits to ensure consistency and accuracy.
• Develop and maintain comprehensive documentation for all CRM-related activities
• Ensure data entry, reporting, and appeal procedures are clearly outlined and up to date.
• Provide data segmentation for appeals and email campaigns
• Clean extracted data and identify inconsistencies such as unlinked records and duplicates
• Collaborate with fundraising and marketing teams to support campaign execution.
• Improve workflow automation to reduce manual financial entry
• Manage integrations with external platforms (email marketing, finance, donations)
• Coordinate upgrades with minimal disruption to operations.
• Generate data reports and analyticsto support leadership and campaign decisions
• Provide insights into donor trends and fundraising effectiveness
• Ensure compliance with all reporting standards.
• Ensure GDPR, HMRC Gift Aid, and PECR compliance in all data practices

Person Specification

• Demonstrable experience managing Raisers Edge / NXT or similar CRMsystems, database restructuring/ optimisation, automation, and process improvement
• Proficiency indata management, donor segmentation, confidence in working with large datasets
• Experience in supporting charities and fundraising teams in a data role
• Strong analytical and problem-solving skills, with the ability to extract actionable insights
• Experience of writing process guides or other user documentation
• Proficiency in Microsoft 365 applications
• Strong communication and training abilities
• Project management skills and the ability to multitask.