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- Tasks: Help customers with technical inquiries and improve product support.
- Company: Join a fast-growing company in Takeley, expanding into new areas.
- Benefits: Enjoy a competitive salary, pension, and 23 days holiday plus perks.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: A background in mechanical/electronics and strong communication skills are essential.
- Other info: Own transport is required due to office location.
The predicted salary is between 22000 - 24000 £ per year.
Job Title: Product Support Advisor Location: Takeley Salary: £26,000 – £27,000 (depending on experience) Term: Permanent Hours: Monday – Friday RecruitAbility are looking for an experienced mechanical / electronics product support advisor to join their fast growing client based in Takeley. This is an exciting time to be joining them, as they expand into new areas, and offer huge opportunities for the right person. The Role of Product Support Advisor: Solve technical support inquiries via telephone and email with a positive and professional demeanour Document interactions comprehensively for auditing and record keeping purposes Work within a team to identify recurring issues or opportunities for product or process improvements Create and submit knowledgebase entries to help improve customer service capabilities Stay abreast of any product changes Identify and resolve electrical and/or electronic product issues. Providing level 1 support and assistance across a range of products To be considered for the role of Product Support Advisor: A background or interest in mechanical/electronics is essential Possess a strong work ethic and team player mentality Excellent communication skills both verbal and written Highly developed sense of integrity and commitment to customer satisfaction Strong detail orientation and listening skills You must be comfortable talking with clients on the phone ** You must have your own transport due to the location of the office** The Package for Product Support Advisor: Salary: £26,000 – £27,000 (depending on experience) Hours: Monday – Friday Pension 23 day holiday (excluding bank holidays) Birthday holiday and long service holidays Free on-site parking Please apply on line or call (phone number removed) for more information. This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency
Product Support Advisor employer: RecruitAbility Ltd
Contact Detail:
RecruitAbility Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Advisor
✨Tip Number 1
Familiarise yourself with the products you'll be supporting. Understanding the technical aspects of mechanical and electronic products will not only boost your confidence but also help you answer queries more effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be interacting with clients directly, being clear and professional in your conversations is crucial for making a positive impression.
✨Tip Number 3
Showcase your problem-solving abilities during any informal discussions or interviews. Think of examples where you've successfully resolved issues, as this will demonstrate your capability to handle technical support inquiries.
✨Tip Number 4
Network with current employees or others in the industry. Engaging with professionals can provide insights into the company culture and expectations, which can be beneficial when preparing for your application.
We think you need these skills to ace Product Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Product Support Advisor position. Tailor your application to highlight relevant experience in mechanical or electronics support.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and customer service experience in your CV and cover letter. Provide specific examples of how you've successfully resolved technical issues in the past.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for the team and how your background aligns with their needs.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RecruitAbility Ltd
✨Show Your Technical Knowledge
As a Product Support Advisor, having a solid understanding of mechanical and electronic products is crucial. Be prepared to discuss your background or interest in these areas during the interview, and think of examples where you've successfully solved technical issues.
✨Demonstrate Excellent Communication Skills
Since you'll be interacting with clients over the phone and via email, it's important to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and consider how you can convey complex information in an easy-to-understand manner.
✨Highlight Your Team Player Mentality
The role involves working within a team to identify recurring issues and improve processes. Share examples from your past experiences where you've collaborated effectively with others, and emphasise your commitment to teamwork and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential product issues you might encounter and how you would approach resolving them. This will demonstrate your readiness for the challenges of the role.
