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- Tasks: Join a dynamic team, responding to customer queries via Live Chat and email.
- Company: Be part of a growing business that prioritises its people and fosters a friendly culture.
- Benefits: Enjoy free parking, 28 days annual leave, and potential quarterly bonuses after a year.
- Why this job: This role offers a collaborative environment with opportunities for growth and employee ownership.
- Qualifications: Confident communicators with strong organisational skills; previous experience is a plus but not required.
- Other info: Full-time hours are Monday to Friday, with a supportive team ready to train you.
The predicted salary is between 20400 - 28800 £ per year.
Job Title: Customer Service Agent – Office Based Loction: Near Bishop’s Stortford Salary: £25,440 per annum Contract: Full time / Permanent Join a supportive, friendly team in a growing business that puts its people first! This is a fantastic opportunity for someone who enjoys problem-solving, clear communication, and being part of a collaborative environment. About the Role: You’ll be joining a busy customer service team where no two days are quite the same. Your main duties will include: Responding to customers primarily via Live Chat Sending and replying to emails (customers and internal teams) Handling customer queries efficiently and professionally Liaising with 3rd party couriers – creating labels, checking deliveries Seeking management authorisation for specific claims Placing orders for special-order items Keeping up to date with stock levels and availability What’s in it for you: A welcoming and supportive team Great office culture in a well-established business After 12 months, you’ll become part of our Employee Ownership scheme, with access to quarterly tax-free bonuses based on company performance and a shareholding stake in the business Who we’re looking for: Someone confident communicating via Live Chat and email Strong organisational skills and attention to detail Proactive, team-oriented, and eager to learn Previous customer service experience would be a bonus but is not essential – training will be provided Package: Salary: £25,440 per annum Working Hours: Monday – Friday, 8:30am – 5:30pm (currently finishing at 5pm with a half-hour lunch) Annual Leave: 28 days including bank holidays Other Benefits: Free on-site parking, Employee Ownership scheme (after 12 months) with quarterly tax-free bonuses and a shareholding stake in the business This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency
Customer Service Agent employer: RecruitAbility Ltd
Contact Detail:
RecruitAbility Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle real-life challenges.
✨Tip Number 2
Practice your communication skills, especially for Live Chat and email interactions. You can do this by engaging in mock conversations with friends or using online platforms to simulate customer service situations.
✨Tip Number 3
Research the company culture and values of StudySmarter. Being able to align your answers with their ethos during the interview will show that you're a great fit for their team-oriented environment.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and training opportunities. This not only shows your interest in the role but also helps you assess if the company is the right place for you.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Emphasise any skills related to communication, problem-solving, and teamwork, as these are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or worked in a team environment, showcasing your proactive attitude.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Customer Service Agent.
How to prepare for a job interview at RecruitAbility Ltd
✨Showcase Your Communication Skills
As a Customer Service Agent, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely, especially when discussing how you would handle customer queries via Live Chat and email.
✨Highlight Problem-Solving Abilities
Since the role involves problem-solving, be prepared to share examples of how you've effectively resolved customer issues in the past. This will show that you can think on your feet and provide solutions efficiently.
✨Emphasise Teamwork and Collaboration
The company values a collaborative environment, so express your enthusiasm for working as part of a team. Share experiences where you successfully collaborated with others to achieve a common goal.
✨Demonstrate Organisational Skills
With responsibilities like handling orders and checking stock levels, organisational skills are crucial. Discuss any methods or tools you use to stay organised and manage your time effectively, which will reassure them of your capability in this role.
