At a Glance
- Tasks: Engage with customers daily, process orders, and provide top-notch support.
- Company: Join a friendly, family-run business with a supportive team.
- Benefits: Competitive hourly rate, pension, holiday pay, and no weekend work.
- Other info: Perfect for those who love problem-solving and have a technical mindset.
- Why this job: Build relationships, gain specialist knowledge, and enjoy regular team events.
- Qualifications: Experience in customer service, great communication skills, and a positive attitude.
The predicted salary is between 14.5 - 14.5 £ per hour.
Location: Bishop's Stortford
Hours: Monday to Friday, 8:30am - 5:00pm
Salary: £26,500 - £30,000 (pro rata and depending on experience)
We're looking for a friendly, confident Customer Service Administrator to join a well-established family-run business on a temporary basis.
This is a varied role where you'll be speaking with customers every day, processing orders and becoming a trusted point of contact. You'll also have the opportunity to build your technical knowledge while working with a specialist product range.
What you'll be doing:
- Answering incoming customer calls and emails
- Processing customer orders and returns
- Providing excellent customer service and resolving enquiries
- Understanding customers' requirements and recommending suitable products
- Building strong relationships with customers
- Liaising with colleagues across sales, purchasing, production, technical support and dispatch
- Keeping customer records up to date and ensuring orders are processed accurately
What we're looking for:
- Previous experience in a customer service or customer support role
- A confident and friendly telephone manner
- Excellent communication skills, both written and verbal
- Good IT skills and the ability to learn new systems quickly
- A positive, proactive attitude and the ability to work well as part of a small team
- Someone who enjoys speaking with customers and solving problems
- A technical mindset would be an advantage
Whilst full product training will be provided, we'd especially love to hear from people who are naturally technically minded. You don't need to be an engineer, but if you enjoy working on cars or motorbikes, restoring classic vehicles, DIY projects, or simply like understanding how things work, you'll probably enjoy learning about the products and supporting customers with their enquiries.
Why apply?
- Join a friendly, supportive and close-knit team
- Work for a long-established family-run business
- Gain specialist product knowledge
- Regular team meals and social events
- Monday to Friday hours with no weekends
What's on offer:
Salary: £12.71 - £14.50 per hour (depending on experience)
Hours: Monday - Friday 8:30am - 5:00pm
Pension
Holiday pay
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Temporary)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RecruitAbility Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RecruitAbility Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator (Temporary)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RecruitAbility Ltd.
How to prepare for a job interview at RecruitAbility Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RecruitAbility Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RecruitAbility Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
