At a Glance
- Tasks: Manage client accounts and coordinate exciting projects while building strong relationships.
- Company: A growing consultancy working with ambitious brands on innovative projects.
- Benefits: Competitive salary, performance bonus, flexible working, and 25 days holiday.
- Other info: Join a fast-paced team with genuine opportunities for progression.
- Why this job: Make a real impact in a dynamic environment and grow your career.
- Qualifications: Experience in account management or project coordination with strong communication skills.
Near Bishops Stortford (rural location)
Salary: £35,000 - £42,000 + performance bonus
Term: Full Time, Permanent
Are you a highly organised relationship-builder who thrives on keeping projects moving and clients engaged?
Our client is a growing specialist consultancy working with ambitious brands and businesses across a range of exciting projects. They are looking for a Client & Projects Manager to become the key link between clients and the delivery team, ensuring projects run smoothly, expectations are managed, and clients receive an exceptional experience from start to finish.
This is a fantastic opportunity for someone who enjoys balancing client relationships with project coordination and wants to play a key role in a growing business where they can genuinely make an impact.
The role of Client & Projects Manager:
- Manage a portfolio of client accounts and act as the primary day-to-day contact
- Build strong client relationships and maintain regular communication throughout projects
- Coordinate multiple projects simultaneously, ensuring deadlines and deliverables are met
- Work closely with specialist teams to understand project progress and priorities
- Translate technical or complex information into clear client updates
- Manage client expectations around timelines, scope and project milestones
- Identify potential risks or delays and proactively communicate solutions
- Support client onboarding and help create a consistently positive customer experience
- Attend client meetings and represent the business professionally
- Identify opportunities to strengthen and grow existing client relationships
To be successful in the role of Client & Projects Manager:
- Previous experience in account management, project coordination or client services
- Excellent organisational skills with the ability to manage multiple priorities
- Strong communication skills and confidence dealing with a variety of stakeholders
- Commercial awareness and an understanding of project budgets and scope
- Ability to build strong working relationships with both clients and internal teams
- Self-motivated, proactive and able to work independently
- Comfortable working in a fast-paced and evolving environment
- Experience within a consultancy, agency, FMCG, professional services or similar environment would be advantageous
The Salary and Package for the Client & Projects Manager role:
- Basic salary of £35,000 - £42,000 depending on experience
- 25 days holiday plus bank holidays
- Performance-related bonus
- Pension scheme
- Flexible working arrangements
- Genuine opportunity for progression as the business grows
Please apply online or call (phone number removed) for more information.
This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.
Client & Projects Manager employer: RecruitAbility Ltd
Join a dynamic team as a Remote Compliance Co-ordinator in the vibrant Newcastle area, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering you the chance to develop your skills while enjoying the flexibility of remote working. With competitive salaries and a commitment to your career advancement, we are dedicated to making your employment experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Client & Projects Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RecruitAbility Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RecruitAbility Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client & Projects Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RecruitAbility Ltd:Your cover letter is your chance to shine! Tell us why you want to work at RecruitAbility Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RecruitAbility Ltd!
How to prepare for a job interview at RecruitAbility Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
