At a Glance
- Tasks: Assist customers with enquiries and provide top-notch support during peak seasons.
- Company: Join a well-established premium skincare and beauty brand.
- Benefits: Earn £13.50 per hour with training and support provided.
- Other info: Convenient location near Harlow, close to public transport.
- Why this job: Gain experience in the beauty industry while helping customers feel fabulous.
- Qualifications: Previous customer service experience and a friendly, professional attitude.
The predicted salary is between 13.5 - 13.5 £ per hour.
Temporary Customer Service Advisor
Location: Near Harlow - close to the train station
Pay Rate: £13.50 per hour
Hours: Monday to Friday, 9:00am - 5:30pm
Contract: 3-month temporary contract
Start Date: Beginning of November
We are looking for a Temporary Customer Service Advisor to join the customer service team of a well-established premium skincare and beauty brand for approximately three months, starting at the beginning of November. This is a great opportunity to work with a highly regarded beauty brand during one of their busiest times of the year, providing additional customer support in the run-up to Black Friday and Christmas, as well as throughout the busy post-Christmas period.
You'll be helping customers with a range of day-to-day enquiries, including online orders, deliveries and returns, as well as providing general customer service and administrative support. You'll be joining an experienced team where providing a high standard of customer care is extremely important. If you have previous customer service experience, enjoy helping people and have an interest in skincare, beauty or premium brands, this could be a great temporary opportunity. Previous beauty industry experience isn't essential, as you'll receive support and training when you join.
The offices are conveniently located near Harlow and close to the train station, making them easily accessible by public transport.
Key Responsibilities
- Responding to customer enquiries by telephone and email
- Helping customers with general queries
- Assisting with online order and delivery enquiries
- Helping with returns and other customer service requests
- Responding to basic product-related enquiries where appropriate
- Updating customer information and maintaining accurate records
- Recording customer interactions on internal systems
- Supporting the team with general administration
- Escalating more complex enquiries to the appropriate team member
- Providing additional support during the busy Black Friday, Christmas and post-Christmas period
About You
- Previous customer service experience
- Confident speaking with customers over the telephone
- Good written and verbal communication skills
- Friendly, helpful and professional approach
- Comfortable working in a busy customer-focused environment
- Organised with good attention to detail
- Confident using Microsoft Office and general IT systems
- Able to multitask and prioritise your workload
- An interest in skincare, beauty or premium brands would be an advantage
- Available to start at the beginning of November and commit to the full three-month assignment
What's on Offer
- £13.50 per hour
- Monday to Friday, 9:00am - 5:30pm
- Three-month temporary contract
- Opportunity to work with an established premium skincare and beauty brand
- Convenient location near Harlow
- Close to the train station
- Varied customer service and administration work
- Support and training provided
If you're looking for a temporary customer service role and would love the opportunity to work within the premium beauty and skincare sector, we'd love to hear from you. Apply today for further information and to be considered for the position.
TEMP - Customer Service Advisor in Harlow employer: RecruitAbility Ltd Careers
Join a dynamic and supportive team as a Senior Probate Case Manager, where your expertise in managing complex probate cases will be valued and nurtured. Enjoy the flexibility of remote or hybrid working arrangements, alongside a competitive salary and generous benefits including 25 days' annual leave, professional qualification support, and opportunities for career progression. This role not only allows you to take ownership of your caseload but also empowers you to mentor others, fostering a collaborative work culture that prioritises employee wellbeing and continuous development.
Contact Details:
RecruitAbility Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land TEMP - Customer Service Advisor in Harlow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RecruitAbility Ltd Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RecruitAbility Ltd Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace TEMP - Customer Service Advisor in Harlow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RecruitAbility Ltd Careers.
How to prepare for a job interview at RecruitAbility Ltd Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RecruitAbility Ltd Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RecruitAbility Ltd Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
