At a Glance
- Tasks: Be the welcoming face of our company and ensure smooth operations.
- Company: Join a forward-thinking team at Cambridge Science Park.
- Benefits: Enjoy a competitive salary and a professional working environment.
- Other info: Flexible, dynamic role with opportunities for growth.
- Why this job: Make a real impact by providing excellent customer service every day.
- Qualifications: Experience in front-of-house or customer service roles is a plus.
The predicted salary is between 26550 - 32450 £ per year.
Front of House & Facilities Coordinator
Salary
Location
Cambridge
Term
- Permanent
- An exciting opportunity has arisen for a
Front of House & Facilities Coordinator to join a professional and forward-thinking company based at Cambridge Science Park.
This is a varied role combining front of house, administration, customer service and facilities support.
You will be a key point of contact for clients and visitors, helping to ensure the building runs smoothly and is always welcoming and well presented.
Candidates from a strong front-of-house background are very welcome to apply, particularly those who have worked within hotels, hospitality, serviced offices or other busy customer-facing environments.
- Key Responsibilities for the Front of House & Facilities Coordinator role:
- Provide a professional and welcoming front-of-house service for clients and visitors.
- Manage incoming calls, post, deliveries and general enquiries.
- Coordinate meeting room bookings and ensure rooms are prepared and presented to a high standard.
- Assist with the day-to-day running and presentation of reception, communal and kitchen areas.
- Liaise with contractors and suppliers regarding maintenance, cleaning and facilities issues.
- Provide basic first-line IT support and escalate issues where required.
- Keep CRM and booking systems accurate and up to date.
- Assist with parking, access cards, keys and general administration.
- Provide holiday and sickness cover when required.
Ideal Candidate for the Front of House & Facilities Coordinator role
- Previous reception, front-of-house, administration or hospitality experience.
Candidates from hotels and other customer-focused hospitality environments are encouraged to apply.
A full driving licence and access to your own vehicle is essential.
- Excellent customer service and communication skills.
- Good Microsoft Office and general IT skills.
- Strong organisation and attention to detail.
- Confident working independently and using your own initiative.
- A proactive, hands-on and flexible approach.
- Smart and professional with a friendly and confident manner.
Package for the Front of House & Facilities Coordinator role
- Monday to Friday, 8.30am - 5.00pm
- Permanent position
- If you're looking for a varied
Front of House & Facilities Coordinator role where you can use your front-of-house and customer service skills within a professional working environment, we'd be pleased to hear from you.
Apply today with your CV to be considered.
Recruit Ability Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Recruit Ability Ltd is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Recruit Ability.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
CAMB - Client Services Coordinator in Cambridge employer: RecruitAbility Ltd Careers
Join a dynamic and supportive team as a Senior Probate Case Manager, where your expertise in managing complex probate cases will be valued and nurtured. Enjoy the flexibility of remote or hybrid working arrangements, alongside a competitive salary and generous benefits including 25 days' annual leave, professional qualification support, and opportunities for career progression. This role not only allows you to take ownership of your caseload but also empowers you to mentor others, fostering a collaborative work culture that prioritises employee wellbeing and continuous development.
Contact Details:
RecruitAbility Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CAMB - Client Services Coordinator in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RecruitAbility Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RecruitAbility Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CAMB - Client Services Coordinator in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RecruitAbility Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at RecruitAbility Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RecruitAbility Ltd Careers!
How to prepare for a job interview at RecruitAbility Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
