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- Tasks: Join a small team to manage customer inquiries and data for pet travel bookings.
- Company: A vibrant startup revolutionising pet travel in the aviation sector since 2023.
- Benefits: Enjoy a competitive salary, pension, healthcare, free parking, and hybrid work options.
- Why this job: Be part of an ambitious company with a passion for pets and customer satisfaction.
- Qualifications: Experience in B2C environments, strong communication skills, and a love for pets required.
- Other info: Work hours are Monday to Friday, 11am to 7pm, aligning with US time zones.
The predicted salary is between 21000 - 30000 £ per year.
A Customer Experience Co-ordinator is sought for a private aviation service who charter flights to fly owners and their pets across the UK, Atlantic and the Middle East. Founded in 2023 this young vibrant entrepreneurial organisation wants to revolutionise pet travel. They are a small business currently but with huge ambitions and a strong vision for doubling their workforce and thus business growth in the coming years and beyond.
Their destination network is rapidly growing and continually evolving as they strive to fulfil their customers’ needs worldwide. With over 25 years of experience in the aviation industry, they are seeking an experienced Customer Experience Co-ordinator to join their team based near the NEC.
This is a fantastic opportunity for someone who wants to join an expanding entrepreneurial company in the aviation sector.
As a Customer Experience Co-ordinator your key duties and responsibilities will include:
Working in a team of 4 you will be part of a small team where you will: –
- Respond to emails and phone call enquiries to a high standard
- Input of data relating to bookings (which is a big part of the role)
- Carry out general administration / office duties
- Co-ordinate with 3rd parties where required
- Show passion for pets (dogs & cats)
- Strong attention to detail
Person specification
As a Customer Experience Co-ordinator, you will possess:
- Experience of working in a B2C environment
- The ability to compose emails to a high standard
- A track record of strong communication skills – oral and written
- A good telephone manner
- Experience of using MS Office
- Experience of using Google spreadsheets (ideal but not essential)
- Strong organisation skills
- Ability to work to deadlines
- A pet lover
- A team player
- A car owner/driver due to location
Benefits
- Salary band £25,000 – £30,000 DOE
- Pension
- Health care
- Free parking
- Monday to Friday 11am – 7pm (due to US time zone) preferred but will discuss at interview
- Opportunity of hybrid working after probation
Customer Experience Coordinator
Solihull, West Midlands
£25,000 – £30,000 depending on experience + benefits
Administration | Administrator | Customer Service | Customer Care | Customer Co-ordinator | B2C | Customer Support | Contact Centre | Call Centre | Customer Advisor | #J-18808-Ljbffr
Customer Experience Coordinator employer: Recruit4Talent
Contact Detail:
Recruit4Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with the private aviation industry, especially focusing on pet travel. Understanding the unique challenges and needs of this niche market will help you stand out during interviews.
✨Tip Number 2
Showcase your passion for pets in your conversations. Since this role involves working with pet owners, demonstrating your love for animals can create a personal connection with the interviewers.
✨Tip Number 3
Prepare to discuss your experience in B2C environments. Be ready to share specific examples of how you've successfully handled customer inquiries and resolved issues in previous roles.
✨Tip Number 4
Highlight your organisational skills and ability to work under pressure. Given the fast-paced nature of the aviation industry, being able to manage multiple tasks efficiently will be crucial.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you've worked in a B2C environment, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and your understanding of the aviation industry. Mention specific examples of how your skills align with the responsibilities of the Customer Experience Coordinator role.
Highlight Communication Skills: Since strong communication skills are essential, provide examples in your application of how you've effectively communicated with customers in previous roles, both in writing and over the phone.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their mission to revolutionise pet travel. This will demonstrate your genuine interest in the role and the organisation.
How to prepare for a job interview at Recruit4Talent
✨Show Your Passion for Pets
Since this role involves working with pet owners, it's crucial to express your love for animals during the interview. Share any personal experiences you have with pets and how they influence your approach to customer service.
✨Demonstrate Strong Communication Skills
As a Customer Experience Coordinator, you'll need to communicate effectively with clients and team members. Prepare examples of how you've successfully handled customer inquiries in the past, showcasing your oral and written communication skills.
✨Highlight Your Organisational Skills
This position requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple bookings or administrative duties.
✨Familiarise Yourself with the Company
Research the company’s vision and growth plans. Understanding their goals will allow you to tailor your responses and demonstrate how you can contribute to their mission of revolutionising pet travel.
